BenJ Monterde

I am a Zoho CRM and Automation Specialist with over three years of hands-on experience implementing and optimizing solutions within the Zoho One ecosystem. My expertise lies in designing scalable CRM systems, building workflow automation, developing Blueprints, and creating custom logic using Deluge to streamline sales and support operations.

I have worked extensively with Zoho CRM, Zoho Desk, Zoho SalesIQ (including bot development), Zoho Projects, and Zoho Survey, helping businesses reduce manual processes and improve operational efficiency. I also have experience integrating Zoho applications with third-party systems, performing data migration, and optimizing system performance.

I focus on understanding business processes first, then translating them into structured, automated systems that are efficient, scalable, and easy for teams to use. My goal is always to deliver solutions that provide measurable impact and long-term value.

I have over three years of experience implementing and optimizing solutions within the Zoho One ecosystem, with a strong focus on Zoho CRM, Zoho Desk, and SalesIQ. I specialize in workflow automation, Blueprint design, Deluge scripting, and system integrations to streamline sales and support processes. My experience also includes data migration, dashboard development, and building scalable CRM systems that improve operational efficiency.

I hold a Bachelor of Science in Information Technology from Eastern Visayas State University, where I built a strong foundation in software development, database management, and systems analysis.