Bethharold Sy

Possess excellent time management and adaptation skills, very organized, responsible with an attention to detail.

Organized and takes initiative to be a leader, very logical, precise, and analytical, able to work unsupervised or in a team environment.

Wells Fargo International Solutions LLC       June 2021 – October 2021

• Fraud and Claims Specialist Tier I

Concentrix Philippines     September 2013 –January 2021

• Technical Support Representative Tier II (Microsoft Australia/New Zealand)
• Technical Support Representative (Canon Australia) (Consumer Voice, Email and Chat, Point of Contact/Interim Trainer/Subject Matter Expert)
• Customer Service Representative (Canon Australia)(Back Office Order Management – Direct Order)

Convergys Malaysia (Philippines) September 2012 – July 2013

• Technical Support Representative Tier II (Microsoft Australia/New Zealand)

Teletech Customer Care Management Philippines Inc.          April 2010 – February 2012   

• Customer Service Representative (Telstra Australia) (Back Office Order Management – Error Buckets)

Virginia Shipping Lines     November 2008 – May 2009

• Messman

Pink Pepper Cuisine Franchise Restaurant Bistro & Lounge Bar        October 2007 – January 2008               

• Bartender
• Waiter

Ambergris Solutions         November 2006 – March 2007

• Technical Support Representative (Microsoft Xbox North America)

Billboard Text Inc.              July 2006 – September 2006

• Chat Operator

Bachelor of Science in Information Technology        May 2002 – May 2006

AMA Computer College – Dasmarinas, Cavite