Celeste Landicho

With more than 18 years of experience driving operational excellence and cultivating high‑performing teams, I specialize in building and optimizing knowledge ecosystems that elevate both customer and internal support experiences. I excel at collaborating across functions to ensure content is accurate, relevant, and strategically aligned. Passionate about leveraging technology and industry best practices, I am committed to continuously enhancing user experience, streamlining workflows, and delivering service solutions that empower organizations to operate at their best.

I bring over 18 years of experience leading knowledge management, operations, and organizational learning across the development and private sectors. Throughout my career, I’ve focused on transforming workflows, strengthening governance, and enabling teams to perform with greater clarity, efficiency, and purpose.

I’ve led cross‑functional and multicultural teams across multiple countries, managed high‑volume operations processing more than 3 million documents a year, and built KM systems and governance frameworks that significantly improved organizational performance. Many of the initiatives I’ve designed and driven—such as Project UNO and CollaboFlow—have delivered measurable results, including up to 85% cost reduction, 35% compliance improvement, and 30% gains in operational efficiency.

My work combines strategy and execution: from designing knowledge platforms and dashboards, to optimizing performance processes, to leading AI‑driven KM initiatives, to shaping communication and reporting workflows for ADB’s Board. Whether I’m enhancing collaboration, reducing operational pain points, or driving culture change, I thrive in roles where I can connect people, processes, and knowledge to deliver meaningful impact.

My academic background anchors my work in strategic thinking, systems analysis, and evidence‑based decision‑making. I hold a Master’s in Development Management from the Asian Institute of Management, which strengthened my foundations in organizational strategy, public policy, and development leadership.

I earned my Bachelor’s degree in Communications Research from the University of the Philippines, where I built strong skills in research, communication, data analysis, and knowledge creation—competencies that continue to shape my approach to KM, reporting, and content strategy today.

I’ve deepened my expertise through international certifications, including Data Analytics and Knowledge Management for Development from the International Labour Organization, Localization Project Management from The Localization Institute in Dublin, and a Knowledge Management Certification from the KM Institute. These credentials reflect my commitment to lifelong learning and my ability to integrate global best practices into real‑world organizational solutions.