Charymagne Punzalan

Indang, Cavite

Tungkol kay Charymagne Punzalan:

I am a very hardworking person and very keen to details. As a Quality Analyst, the core foundation of my job is to be firm and accurate. I have 4 years of experience of auditing calls in reference to the policies and guidelines and providing feedback to the agents through coaching.

Karanasan

Accenture, Inc. (BGC, Taguig)
Quality Assurance Analyst (October 5,2020 – Present)
● Handling 2 Teams
● Weekly Audit Distribution
● Reports
● Global and Internal Calibration
● Quality Interventions
● Quality Coaching

Amazon Operations Services Inc.
(Amazon - Manila) Manila, Philippines
Quality Assurance Analyst (December 15, 2018 – June 2020)
● Handled QA Talks
● Handled 3 Teams at the same time consisting of 25 Agents per team
● Attended QA – Operation – Training Calibration Sessions
● Handled Calibration Session
● Assisted Operations by providing data and feedback via Reports

Amazon Operations Services Inc.
(Amazon - Manila) Manila, Philippine Customer Service Associate
(October 1, 2018 to December 2020)