Dennis Rebondan

Trust and Safety Admin at Appen AI 

Trust and Safety Admin- Appen AI 
Jun 2022 - Present · 2 yrs 10 mosJun 2022 to Present · 2 yrs 10 mos
The trust and Safety Admin is responsible for completing tasks that supports the security and integrity of Appen crowd. The Trust and Safety Admin works with large sets of data to identify fraudulent actors, address risk, and collaborates with various Appen teams to evaluate and process contributor removal through automated risk detection methods in an ongoing effort to proactively repel fraudulent actors from Appen systems and projects.

Responsibilities
Verifying customer identity. Gathering and analyzing documents like driver's licenses, passports, and utility bills to confirm a customer's identity.

Analyzing onboarding information. Reviewing and analyzing client onboarding information and documents to meet KYC requirements.

Investigate incoming contributor risk-related escalations and requests using multiple platforms and tools; providing a timely resolution and responding to inquiries received from various stakeholders

Review and action fraud alerts from relevant reporting within SLA requirements

Complete weekly fraud flag review and determines next steps for positively identified fraud

Apply relevent disciplinary actions as required by the relevant fraud response processes such as user blocking and termination

Support compliance with automation, processes, and approach across all Business Units

Assist in building and running relevant reporting to ensure processes and decisions are backed by the relevant dataThe trust and Safety Admin is responsible for completing tasks that supports the security and integrity of Appen crowd. The Trust and Safety Admin works with large sets of data to identify fraudulent actors, address risk, and collaborates with various Appen teams to evaluate and process contributor removal through automated risk detection methods in an ongoing effort to proactively repel fraudulent actors from Appen systems and projects. Responsibilities Verifying customer identity. Gathering and analyzing documents like driver's licenses, passports, and utility bills to confirm a customer's identity. Analyzing onboarding information. Reviewing and analyzing client onboarding information and documents to meet KYC requirements. Investigate incoming contributor risk-related escalations and requests using multiple platforms and tools; providing a timely resolution and responding to inquiries received from various stakeholders Review and action fraud alerts from relevant reporting within SLA requirements Complete weekly fraud flag review and determines next steps for positively identified fraud Apply relevent disciplinary actions as required by the relevant fraud response processes such as user blocking and termination Support compliance with automation, processes, and approach across all Business Units Assist in building and running relevant reporting to ensure processes and decisions are backed by the relevant data
SQL, Microsoft Excel and +3 skills
Crowd Integrity Associate
Crowd Integrity Associate
Dec 2021 - Jun 2022 · 7 mosDec 2021 to Jun 2022 · 7 mos
The Crowd Integrity Associate (CIA) is responsible for completing tasks that support the security and integrity of the Appen crowd. The CIA works with large sets of data to identify and address risk and collaborates with various Appen teams to evaluate and process contributor removals through automated risk detection methods in an ongoing effort to proactively repel fraudulent actors from Appen systems and projects. The CIA also partners closely with Appen project teams and both internal and external business partners to respond to risk related escalations.

Bachelor's degree, Computer Science Bachelor's degree, Computer Science
2009 - 2013