Domingo Resco

Holding a Wine & Spirits Educational Trust Certification Level 2 , with 16 years proven experience both Domestic and Travel Retail Management with good track record on driving sales growth by 15% , Handling Private Client by using CRM software to maintain customer satisfaction and retention by knowing needs.  Handling 8 Different nationalities in the shop and running the shop 24/7 without interruption , keeping the shop healthy  Display and Sharp . Implement Company Compliance all the Time and handling Inventory management.

Sales Management:

• Achieve and exceed sales targets for the assigned product categories.
• Implement effective sales strategies to boost revenue and market share.
• Develop and execute promotional activities to attract customers and drive sales.

Inventory Management:

• Maintain optimal stock levels to avoid stock outs and overstock situations.
• Implement efficient inventory control systems to minimize losses and wastage. Monitor product expiration dates and ensure timely rotation of stock.
• Collaborate with suppliers (warehouse) to optimize ordering and delivery processes.
• Manage product returns and exchanges

Customer Service:

• Provide excellent customer service by addressing customer inquiries and resolving issues promptly.
• Train and motivate staff to deliver exceptional customer experience.
• Implement customer loyalty programs and other initiatives to foster long-term relationships.

Team Management:

• Recruit, hire, and train a high-performing team of sales associates.
• Set clear performance expectations and provide regular feedback and coaching.
• Conduct performance reviews and provide feedback

Visual Merchandising:

• Create visually appealing and engaging displays to attract customers.
• Maintain a clean and organized store environment.
• Implement effective merchandising strategies to maximize sales.

Operational Excellence:

• Ensure compliance with company policies, procedures, and safety regulations.
• Monitor operational costs and identify opportunities for cost reduction.
• Address operational challenges and implement solutions to improve efficiency.

Financial Management:

• Monitor sales and expense reports.
• Manage the budget for the shop in shop.
• Asset management.

Bachelor of Science in Computer Engineering  

Universidad de Santa Isabel - Naga City, Philippines (Undergraduate) 

SY: 1995-1996

Associate in Computer Technology

Universidad de Santa Isabel - Naga City, Philippines (Graduate)

SY: 1993 – 1995