Ean Pingol

An I.T. graduate with expertise in data visualization, quality assurance testing, software development, project management, and digital marketing. Highly tech-savvy, with a strong ability to analyze complex data, ensure software reliability, manage projects efficiently, and implement strategic digital marketing solutions.

As a Data Analyst Intern at the Social Security System Congressional Branch, I utilized Excel commands to analyze loan data, identifying the year, loan type, and payment status of SSS members with existing loans. Additionally, I differentiated loan records by year to track trends in repayment and delinquency, ensuring accurate financial insights.

As a Customer Service Representative at Alorica, I assisted customers with troubleshooting technical issues, resolving billing disputes, tracking orders, and upselling client products for a telecommunications account. This role enhanced my communication, problem-solving, and customer engagement skills.

During my time as a Technical Support member at QCU Student Support, I actively diagnosed and troubleshot QCU-provided laptops and computer systems for students. My responsibilities included hardware/software diagnostics, issue identification, and repairs, ensuring optimal device functionality.

As a Software Quality Assurance Intern at Cloudwalk Digital Inc., I executed manual test cases, identified and reported defects using JIRA, and wrote test cases based on user requirements. I performed regression and UI testing to ensure application stability across devices and browsers. Additionally, I conducted basic API tests using Postman, verified response codes and payloads, and gained experience with Selenium and SQL for database testing. I also contributed to maintaining and updating documentation, test cases, and bug reports.

Bachelor of Science in Information Technology