Edilbert Timoteo

Experienced and results-oriented Real-Time Analyst with over 3 years of experience in the BPO industry, specializing in real-time monitoring, data analysis, and workforce optimization. Adept at managing multiple LOBs, ensuring SLA adherence, and driving operational efficiency through informed intraday decisions.

With over 5 years of experience in Workforce Management and Real-Time Operations, I specialize in multi-LOB support, SLA adherence, and performance optimization. I’ve led teams, implemented proactive strategies to reduce SLA breaches, and delivered actionable insights through data analytics. My expertise spans forecasting, capacity planning, intraday management, and stakeholder collaboration—empowering BPO operations to achieve service excellence and efficiency.

Completed senior high school under the Accountancy, Business, and Management (ABM) strand at APEC Schools Ortigas Extension, equipping me with foundational knowledge in business operations and financial principles. This was preceded by secondary education at Casimiro A. Ynares Sr. Memorial National High School.