Gene Manlapaz

Gene Manlapaz

Manila - National Capital Region

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About me:

I am an IT Professional from a humble beginning, with over 27 years of IT professional experience working in various industries helping companies translate their business goals to reality; a talented individual who is as career-committed as it takes to achieve total success.

Education:

Bachelor in Technology Level Degree | ITC Major in COMPUTER TECHNOLOGY Technological University of the Philippines (TUP)

Experience:

IT MANAGER BL HARBERT INTERNATIONAL Project: New US Embassy Compound | Location: Diplomatic Enclave, Islamabad, Pakistan 44000 | Project
Cost: USD$ 480M

Duties and Responsibilities:
• Directly oversee all matters related to information technology operations and resources including, but not limited to, Network Infrastructure, Windows 2008 Servers, Network Attached Storage (NAS), Firewall, Internet, Enterprise Multifunction Printers, IrisAccess, DVR, Desktops and Laptops, Plotters, and more…)
• Identify, analyze, and improve upon existing business processes for optimization and to meet new operational requirement.
• Gather detailed inventory of hardware, software and network assets for business decisions about IT-related purchases, redistribution, and decommissioning/disposal.
• Plan, organize and delineate responsibility for the completion of specific goals.
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
• and more...
IT OFFICER (functioning IT Manager) RMS ENGINEERING AND CONSTRUCTION PTY LTD Duties and Responsibilities: ( Functioning IT Manager )
• Directly oversee all matters related to information technology operations and resources including, but not limited to, Network Infrastructure, Windows 2008 Servers, Internet, Enterprise Printers, CCTV, Time and Attendance, CHRONOS eStockCard Inventory System, Desktops and Laptops, and more…)
• Identify, analyze, and improve upon existing business processes for optimization and to meet new operational requirement.
• Gather detailed inventory of hardware, software and network assets for business decisions about IT-related purchases, redistribution, and disposal.
• Design, develop, implement and coordinate systems, policies and procedures.
• Ensure security of data, network access and backup systems.
• Maintain operation at acceptable levels, including recovery and reconfiguration procedures.
• Evaluate and forecast network and storage capacity against projects growth.
• and more...
IT ASST. MANAGER (functioning IT Manager) PALASIA HOTEL PALAU Duties and Responsibilities:
• Administration and maintenance of the hotel systems:
Fidelio PMS (Front Office), Quick Book Accounting System, Network Systems (Novell and Windows™), Internet Gateway PC, Telephone System (SMDR), VingCard Door Access System, CCTV System, workstations and stand-alone computers.
• Represent management in the handling of guest complaints and ensure appropriate follow-up with respect to Hotel issues.
• Maintain a thorough understanding of the policies and procedures for all emergency situations and ensure they are handled in accordance to the hotel's policies and procedures.
• Study, evaluate, and recommend improvement on the Hotel’s IT Policy & Procedures.
• Create artistic design for banners, coupons, and flyers for in-house promotion or special occasions.
• Procurement of IT equipment, and software applications.
• Maintain hotel website.
TECHNICAL SUPPORT ENGINEER TOUCHSTAR SOFTWARE Duties and Responsibilities:
• Corresponds with customers via inbound phone calls, email and instant messaging to elicit customer requirements and provide technical support in an accurate and timely manner.
• Logs all customer activities via the Salesforce CRM Tool.
• Performs system assessment remotely on the client site using either LogMeIn or GoToMeeting.
• Draws on knowledge, tools, and resources, to assist and resolve the customer issues promptly.
• Actively engages in efforts, including attending the English Accent Training Program, to improve competency in customer service.
• Identifies and resolves technical problems promptly using tools such as online search engines and the TouchStar Knowledge base.
• Collaborates with relevant TouchStar resources to arrive at best answers.
• Installs, configures, and navigates software applications (i.e. Microsoft Windows, Networking Architecture, Relational Databases, TCP/IP, etc.) with no supervision.
TECHNOLOGY MANAGER THE HERITAGE HOTEL MANILA Duties and Responsibilities:
• Administration and maintenance of the hotel systems:
Fidelio Systems (Front Office, Food and Beverage, Sales & Catering, Back Office), Network Systems (Novell), Internet Gateway PC (Linux SuSE), Call Accounting System (DATACOM), workstations and stand-alone computers.
• Analyzes all requirements for IT, including staffing, equipment, supplies and outside services. Prepares expense and capital budget recommendations and justifies increased IT capital investment through cost/benefit analysis.
• Takes part in the development of long-range computerization plans with the formulation of goals, consistent with the objectives of the Hotel.
• Responsible for the performance, safety, and security of the Hotel’s IT hardware and software. Audits IT facility to ensure that the established policies are followed and that appropriate controls are in place.
• Prepares a contingency plan as backup for hardware in case of breakdown or downtime.
INFORMATION SYSTEMS OFFICER THE PENINSULA MANILA Duties and Responsibilities:
• Support the information requirements of all levels of business activity and for all areas of end user computing, such as but not limited to the Fidelio Systems (Front Office, Food and Beverage, Sales & Catering, Back Office), Network Systems (Novell), , Call Accounting System (FCS), workstations and stand-alone computers.
• Provide technical (network/hardware/ software) support to end-users, clients/guests, and employers alike.
• Installs software systems, trains end users in the day-to-day operations of the system, formulates required manual support and control procedures, and provides ongoing operational support.
• Ensure proper periodic backups of existing databases necessary for the continuous and smooth day-to-day operation.
• Plan and coordinate the integration of office automation equipment and applications into the company’s computer network and into future information systems design.
PRODUCT MANAGER HOPESEA INFORMATION SYSTEMS (PHILS.), INC. Duties and Responsibilities:
• Directly responsible for major activities involving several systems, such as, but not limited to, RetailerPRO Retail Management / Point-of-Sale System, and SecureData Security System.
• Manage from concept, to design, sample production, testing, forecast, cost, mass production, promotion, support, and finally product end of life.
• Network infrastructure design and implementation.
• Develop information systems by designing, developing, and installing software solutions.
• Develop software solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
• Follow the software development lifecycle (SDLC); Agile Methodology.

Other Positions Held:
• PRODUCT SPECIALIST (Jul 1996 – Feb 1997)
• SR. SOFTWARE ENGINEER (Jul 1995 – Jun 1996)
• JR. SOFTWARE ENGINEER
(Jan 1993 – Jun 1995)
• COMPUTER TECHNICIAN (Apr 1991 – Dec 1992)

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