Gezer Joy Mirabuna

I am a versatile professional with experience in data analysis, automation, accounting, and administrative support. I enjoy finding better ways of working, whether it’s through streamlining reports, simplifying processes, or making data easier to understand. Over the years, I’ve built a reputation for being detail-oriented, collaborative, and committed to continuous improvement.

From 2019 to 2023, I worked at Accenture as a Project Management Office Analyst. My role involved supporting chat operations for billing and account inquiries, monitoring system performance, and helping teams work more efficiently. I introduced automation and reporting improvements that made data more accurate and decision-making faster. I also supported the development of AI prompts to improve customer and agent experiences. My contributions were recognized through several awards and a mid-year promotion.

Before that, I worked in Dubai as an Accounting Clerk and Admin Assistant at Al Ahrar Tyres Tr. from 2017 to 2019. I handled daily accounting tasks such as payables, receivables, and invoicing, while also providing administrative support. This role helped me develop a strong sense of accuracy, responsibility, and customer service.

I hold a Bachelor of Science in Accountancy from the University of Perpetual Help System. My education gave me a solid foundation in finance and bookkeeping, while my career has expanded that into data analysis, automation, and process improvement.

I am comfortable working with tools like Excel, VBA, Power BI, PowerApps, and ERP systems, and I enjoy using them to solve problems and make work simpler for teams. Fluent in English and Filipino, with basic Dutch, I value clear communication and thrive in multicultural environments.

From 2019 to 2023, I worked at Accenture as a Project Management Office Analyst. My role involved supporting chat operations for billing and account inquiries, monitoring system performance, and helping teams work more efficiently. I introduced automation and reporting improvements that made data more accurate and decision-making faster. I also supported the development of AI prompts to improve customer and agent experiences. My contributions were recognized through several awards and a mid-year promotion.

Before that, I worked in Dubai as an Accounting Clerk and Admin Assistant at Al Ahrar Tyres Tr. from 2017 to 2019. I handled daily accounting tasks such as payables, receivables, and invoicing, while also providing administrative support. This role helped me develop a strong sense of accuracy, responsibility, and customer service.

I hold a Bachelor of Science in Accountancy from the University of Perpetual Help System. My education gave me a solid foundation in finance and bookkeeping, while my career has expanded that into data analysis, automation, and process improvement.