Griff Canuto

I have a robust background in customer service, with over five years of experience in the field. My journey began as a Customer Service Representative at Foundever (Sitel) PH, where I provided exceptional service via phone, email, and chat, assisting customers with inquiries related to Macy's products and services. I then moved on to Teleperformance PH, where I honed my skills in captioning live calls for hard of hearing and resolving technical issues for AT&T and DirecTV services. My role involved troubleshooting, assisting with account inquiries, and documenting interactions in the CRM system.

Most recently, I served as a Customer Retention Specialist at Webseeds, where I excelled in providing customer service through platforms like Zendesk and HubSpot. I assisted with order inquiries, resolved issues related to returns and refunds, and collaborated with logistics teams to ensure customer satisfaction. Throughout my career, I've been dedicated to building positive customer relationships, actively listening, and troubleshooting efficiently to maintain a strong company image. My expertise spans customer service, email support, technical support, and customer retention, among other areas.

My most relevant educational background is in Information Communication and Technology, which I pursued at King's College of the Philippines during my senior high school years from August 2016 to June 2018. This program provided me with a solid foundation in computer servicing and computer networking, equipping me with the technical skills necessary for my career in customer service and technical support. The coursework emphasized practical, hands-on learning, which has been instrumental in developing my tech-savvy nature and ability to troubleshoot and resolve technical issues efficiently. This education has been pivotal in shaping my approach to problem-solving and customer service, allowing me to leverage technology effectively in my professional roles.