Hiero Ruiz

Experienced IT Support with over 6 years of hands-on experience in desktop support, field services, and technical troubleshooting across fast-paced BPO and corporate environments. Currently serving as a Desktop Field Support technician at Teleperformance, delivering on-site support and solutions using platforms such as ServiceNow.

Formerly worked at Collective Solution for over 5 years, progressing through multiple roles including Desktop Support Technician, Quality Assurance Associate, and Data Analyst—demonstrating adaptability and a strong foundation in both technical and analytical functions. Proficient in Active Directory, hardware/software troubleshooting, and user support, with proven ability to resolve issues efficiently and professionally.

Desktop Field Support

Teleperformance · Full-time Feb 2025 - Present · 6 mos

Ground Floor e-Commerce Plaza Eastwood City Bagumbayan Quezon City · On-site

UnifyCX - Formly(Collective Solution)

Full-time · 5 yrs 6 mos

Desktop Support Technician

Jan 2023 - May 2024 · 1 yr 5 mos

Quezon City, National Capital Region, Philippines · On-site

Quality Assurance Associate

Jun 2022 - Dec 2022 · 7 mos

Data Analyst

Dec 2018 to Jun 2022 · 3 yrs 7 mos

University of Caloocan City

Bachelor of Science , Information Technology

Jun 2010 - Apr 2014