Jade Anne Morales

Graduate of Bachelor of Arts in English Language.

WORKING EXPERIENCE :
DIVINE WORD COLLEGE OF CALAPAN BHMD FACULTY OFFICE
Governor Infantado St. Calapan City
Office Staff/Encoder/Working Student
June 2013- March 2016 Job Description :
Filipino
Roman Catholic
Lilian Malabriga Orosco Dennis Tobias Orosco
● Communicate with students, faculties, and other individuals to answer questions, disseminate or explain information and address complaints.
● Answer telephones, direct calls and take messages.
● Compile, copy, sort, and file records of office activities, business transactions,contracts
and other activities.
● Provide assistance to one’s superior by encoding the right information or data needed.
● Encode the necessary data give a complete, accurate and organized manner that is
important to the needs of the company or any entity.
GLOBE TELECOM INC.
Globe Fishermall
4th Floor, Fishermall, Quezon Ave., Q.C Customer Service Specialist
March 2018- October 2019
Job Description:
● Maintaining a positive, empathetic and professional attitude toward customers at all times.
● Responding promptly to customer inquiries.
● Acknowledging and resolving customer complaints.
● Processing orders, forms, applications, and requests.
● Keeping records of customer interactions, transactions, comments and complaints.
● Providing feedback on the efficiency of the customer service process.
● Managing a team of junior customer service representatives.
● Ensure customer satisfaction and provide professional customer support.

GLOBE TELECOM INC.
Globe Fishermall
4th Floor, Fishermall, Quezon Ave., Q.C Administrative Staff / Verifier
October 2019 - July 20, 2021
Job Description:
● Review received postpaid plan applications.
● Analyze applicants' financial status, credit, and property evaluations to determine
feasibility of approving plans.
● Evaluate creditworthiness and risks.
● Contact clients to gather financial data and documentation.
● Responsible for conducting verification of requirements and employment.
● Performs general office duties such as filing, copying, faxing and mail.

Primary
● BENITO R. VILLAR MEMORIAL SCHOOL Poblacion, Baco, Oriental Mindoro
2002-2008
Secondary
● BACO CATOLIC SCHOOL Poblacion, Baco, Oriental Mindoro 2008-2012
Tertiary
● DIVINE WORD COLLEGE OF CALAPAN Bachelor of Arts in English Language Governor Infantado Street, Calapan City 2013-2017