Jan Michel Santos

Quality-oriented individual that specializes in food service. Excels in handling customer complaint and is deemed as a team-player. Passionate in providing quality products and highly-skilled in managing restaurant operations.

Business Development Executive                                                              Jan 2021-Present

Metromart Technologies Inc., • Makati

• Food Delivery Service Department- deliverables include acquisition of partners/brands to enroll in our Food Delivery Serviceapp prior to its launching.
• Negotiating the company’s standard commission rate to partners but is amenable to adjustments depending on givenstipulations.
• Fast-Moving Consumer Goods Department (FMCG)-deliverables include acquisition

of consumer brands available in supermarkets and grocery stores to launch digital campaigns in our platform.

• Gathering of data from company’s database using Microsoft Excel and interpreting those data to the brands that is critical to their decision-making.

Restaurant Assistant Manager                                                                  May 2019 - Dec 2020

 Relish Food Group Co. • Pasay

• Plan, organize, direct, control and evaluate the operations of a restaurant, bar, cafeteria or other food or beverageservice
• Recruit staff and overseestaff training, weekly scheduling and manpower balance
• Controls inventory of raw materials, food, and non-food items
• Resolve customer complaints and ensure healthand safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies

Licensed FinancialAdvisor                                                                         Jun 2018 - Mar 2019 

Sunlife of Canada (Phils.) Inc., • Makati

• Establish client insurance coverage, calculate premiumsand establish methodof payment
• Provide information concerning group and individual insurance packages, the range of riskcoverage, benefits paid and other policy features
• Ensure appropriate forms,medical examinations and other policy requirements are completed
• Monitor insurance claimsand respond to clients’ enquiries
• Identify and solicit potential clientele

Restaurant Assistant Manager                                                                     Jul 2015 - Feb 2018 

Jollibee FoodsCorporation • Pasig

• Acquired systematic managerial skills and enhancedleadership qualities
• Ensured that food preparation, and service standards are met duringshift
• Effective utilization of company methods of measuring the store’s productivity in terms of people, sales, and most importantly, customersatisfaction
• Delivered 100% score on cash control and inventory management audit conducted in the company
• Contributed to the store in achieving GOLD award in Jollibee FSC Awards 2017

Barista                                                                                                           Aug 2013 - Apr 2015

Seattle’s Best Coffee• Makati

• Take customers’ orders,receiving of payment
• Prepare and cook food orders
• Use equipment to prepare hot beverages such as coffeeand tea specialties
• Maintain cleanliness in the backroom,and customer area
• Bring clean dishes,flatware and other items to serving areas and set tables
• Replenish condiments and other suppliesat tables and inserving areas
• Perform other duties such as scraping and stacking dishes, carrying linen to and from laundry area and running errands.
   

4-year graduate with diploma in Hotel and Restaurant Management.