Jasmin Romasanta

Dedicated and experienced Customer Service Representative with over 5 years of experience in handling customer inquiries, resolving issues, and providing exceptional service. Strong communication skills, a positive attitude, and a proven track record of improving customer satisfaction. Seeking to leverage my skills and experience to contribute to a dynamic team.

• Managed the entire PCN process, ensuring timely and accurate notifications to customers about product changes. 
• Addressed customer questions and concerns, ensuring a positive experience.
• Provided prompt and professional email support to customers, handling inquiries related to product information and PCN Status and issues.
• Drafted, reviewed, and published PCNs, ensuring all required details were included and communicated effectively to customers.
• Collaborated with the IT to improve PCN management tools and streamline the notification process.
• Resolved customer issues effectively, achieving a 95% first-response resolution rate and maintaining high customer satisfaction. 
• Managed a high volume of customer inquiries through email, averaging 100+ emails per day.
• Managed a high volume of customer inquiries via email, ensuring timely and accurate responses to each query.

COMPUTER HARDWARE SERVICING NCII