Jocelyn Payad

‘A committed and passionate Assistant Housekeeper, skilled at developing the Housekeeping Team to deliver a consistent, exceptional level of service’

With extensive experience in the hospitality industry, specializing Housekeeping Operation I am proficient at ensuring the efficient and cost-effective running of a housekeeping department. I have experience managing the housekeeping of a hotel with over 405 rooms and I am keen to always remain a hands-on part of the housekeeping team alongside being an enthusiastic leader.

ASSISTANT HOUSEKEEPER

OUTLINE: Working for one of the Singapore leading hotels, responsible for the efficient and cost-effective operation of the Housekeeping Department and ensuring that expected standards of cleanliness and service are met.

Key responsibilities

• Supervise the housekeeping team of 35 including recruiting and training new employees, taking disciplinary action when policies are not followed, approving annual leave and offering support

• Assist the Executive Housekeeper in the hotel’s annual housekeeping budget include manpower requirement, capital requisition, supplies and amenities, housekeeping inventories. To roll out the housekeeping plan on budget’s approval.

• To work with other departmental managers to promote the hotel’s good image/cleanliness, thereby delivered excellent guest services and achieve the hotel occupancy.

• To direct the daily housekeeping activities of the hotel and co-ordinate such activities to all team members.

• To promote the hotel’s quality service standards and ensure that the hotel provides its guests with excellent housekeeping services such as clean linen and laundry services besides cleanliness of hotel and its facilities.

• To supervise housekeeping supervisor and ensure that they carry out their duties diligently so as to deliver a high level of service standard which are in line with performance standards established by the hotel.

• To review the operational procedures of housekeeping activities in the hotel with the intent of improving efficiency of housekeeping staff and cost reduction for the department through savings from manpower, amenities, etc.

• To ensure that the department is efficiently run with staff roster for duties when and where they are needed most.

• To conduct performance appraisal review of department staff and provide honest feedback on their respective performance.

• To guide and improve performance where there is a shortfall in performance and reinforce performance if performance has not reached an acceptable level of competency.

• To pay close attention to staff training and ensure staff receive departmental SOP training in the first instance. To identify and further develop staff with better potential for career advancement. • To be attentive to staff concerns and requirements. To work towards staff retention in the department and provide necessary feedback to Executive Housekeeper for appropriate actions.

Key Achievement

- Reduced overspend on stock by 25% by implemented a weekly cleaning trolley stock check which reduced the number of unnecessary stock purchases.

- Implemented a time monitoring system which resulted in a decrease in time spent cleaning each guest room from 30 minutes to 22 minutes allowing housekeeping staff to clean 20 rooms per day

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Bachelor in Hotel and Restaurant Management -1992