Joefren Gagarin

Mar 2020 – Dec 2020;   FREELANCE SECURITY, INVESTIGATION, AND TRAINING PROFESSIONAL

Jul 2021 – Present        Independent Practice – (International & Local)  

• Delivered expert consulting services in security management, fraud analysis, and corporate investigations. 
• Developed and conducted training programs for security & safety protocols, corporate skills, and counter-terrorism operations. 
• Specialized in surveillance services, security risk assessments, fraud risk mitigation, and investigative services for various sectors. 
• Provided background and employment checks, skip-tracing, and business compliance verification for clients. 

Nov 2022 – Apr 2025    PUEBLO DE PANAY, INCORPORATED  

Roxas City, Capiz, Philippines 

CORPORATE CHIEF SECURITY OFFICER                           

(Nov 2022 – Apr 2025) 

• Oversaw the security operational management of the township and corporate’s Security Operations Center. 
• Led and managed the development and implementation of an integrated security program for a rapidly growing township, including high-end residential subdivisions, condominiums, and commercial facilities, which resulted to reduction by 40% on security incidents, and overall crime prevention increased by 30% within the first and second year of implementation. 
• Identified and implemented cost-effective security solutions, reducing annual security budget expenditures by 15% while improving service levels and maintaining high safety standards. 
• Worked closely with local law enforcement, private security partners, and township leadership to ensure a seamless integration of public and private security measures. 

MANAGING HEAD, PROPERTY MANAGEMENT GROUP     

(Sep 2023 – Mar 2024) 

• Successfully led a comprehensive transformation of the maintenance operations across a diverse portfolio of facilities, including construction sites, commercial and retail buildings, hotels, condominiums, and real estate subdivisions, enhancing operational efficiency, improving tenant satisfaction, and ensuring the safety and security of all properties under management. 
• Spearheaded the restructuring of the guard force management across all properties, which led to a 30% decrease in security-related incidents, contributing to enhanced safety for tenants and visitors. 
• Successfully improved operational effectiveness and also fostered stronger relationships with property owners, tenants, and service providers, leading to increased tenant retention and satisfaction across the board. 

Jan 2021 – Jul 2021      CORPORATE HEAD OF SECURITY & INVESTIGATION

Royale Fishing Corporation                                                                                        

• Directed the establishment and continuous improvement of security operations, risk management, and fraud control systems. 
• Managed the company’s Security Operations Centre, ensuring enterprise risk assessments aligned with physical, data, and information security. 
• Spearheaded the development and implementation of a comprehensive security and risk management program across multiple subsidiaries, including cold chain warehouses, shipyards, manufacturing facilities, and real estate properties which resulted to a 30% reduction in security incidents and a 20% improvement in operational efficiency by optimizing surveillance systems, streamlining security protocols, and conducting targeted employee training on fraud prevention and risk management. 
• Led a cross-functional team in conducting an in-depth investigation into a series of internal thefts, uncovering a network of fraudulent activities that spanned across multiple business units, which also led to the identification of key perpetrators, resulting in criminal charges and the implementation of tighter controls, safeguarding company assets worth over P100 million. 

Mar 2020 – Dec 2020;   BUSINESS OWNER & OPERATOR 

Jul 2021 – Oct 2022     JHO & JOE’s Hotpot Home-Cooked Foods                            

• Managed day-to-day operations, security, and risk management practices for a local food service business, ensuring the safety of staff and assets. 
• Successfully expanded the customer base by 40% over the course of one year through a multi-channel service strategy, incorporating online ordering, phone-in orders, and an enhanced in-person customer experience. 
• Increased customer engagement and retention, leading to a 30% growth in overall revenue by optimizing digital ordering systems and implementing a targeted local marketing campaign. 
• Streamlined operations, resulting in a 20% reduction in order processing time, improving efficiency and customer satisfaction, which also contributed to a 25% increase in repeat business, reinforcing the brand’s presence in the local market. 

Oct 2019 – Mar 2020     COUNTRY HEAD OF SECURITY 

Oriente Express Techsystem Corporation (CASHALO Philippines)                 

• Led security management for office premises, protecting assets through risk assessments and fraud prevention strategies. 
• Developed and enforced security policies aligned with regulatory standards and corporate requirements.
• Coordinated with government agencies for internal fraud investigations and litigation support. 
• Over-all responsible for designing, formulating, conceptualizing, and implementing comprehensive Company Safety & Security Programs (Security Policies and Procedures, Plans, and Regulations, including training, seminars and awareness drives) to ensure maximum protection of lives, properties, operation, revenue and reputation which includes the personal belongings of employees, visitors, guests, and contractors/ contractual personnel from physical assault, fraud, industrial espionage/ sabotage and arson by competitors, thieves, intruders, criminals, fraudsters and/ or terrorists. 

Jul 2015 – Aug 2019      CORPORATE SPECIALIST II - RISK, SECURITY, LOSS PREVENTION & INVESTIGATION 

HC Consumer Finance Philippines, Inc. (Home Credit Philippines)                              

• Conducted expert-level investigations into financial crimes, employee misconduct, and corporate fraud across various sectors. 
• Developed and executed covert operations, intelligence support, and surveillance, facilitating the resolution of complex fraud cases. 
• Led risk and security assessments, collaborating with legal and law enforcement to address security breaches and fraud. 

Feb 2015 – May 2015    CORPORATE CHIEF SECURITY OFFICER 

City Garden Grand Hotel (Jayne Administration & General Services)                      

• Managed the implementation of comprehensive security, safety, and investigation programs, safeguarding hotel assets and personnel. 
• Oversaw the operational management of the hotel’s Security Operations Centre and performed special duties in guest services. 
• Led a comprehensive review and overhaul of the hotel’s security protocols, introducing advanced surveillance systems and training programs for security personnel. 
• Implemented a robust access control system and enhancing emergency response procedures, successfully reduced security-related incidents by 30%, which immensely contributed to a safer environment for guests and staff, while boosting the hotel’s reputation for safety and reliability in a competitive market. 

Aug 2014 – Nov 2014    MANAGER, SECURITY OPERATIONS 

Armored Transport Plus, Inc. (ATPI) / ECTK Group                                                   

• Successfully led and managed the transition and integration of managed security services for a major banking institution, overseeing the delivery of armored transport, cash escort services, and on-site security operations across multiple locations. 
• Developed and instituted a comprehensive security protocol for the safe transport of high value assets, resulting in a 100% reduction in security breaches during transit and escort operations and also enhanced client confidence, leading to increased contract renewals and expanded service agreements. 
• Supervised security operations, managed risk assessments, and developed strategies for inventory recovery and theft prevention. 
• Ensured alignment with internal policies, external regulations, and customer expectations. 

Feb 2014 – Jul 2014     ADMINISTRATIVE & LEGAL SUPPORT ASSISTANT (Officer Level) 

IPM Construction & Development Corporation                                                           

• Successfully implemented a digital filing and tracking system for administrative, security and legal documents, improving overall efficiency within the department, which ensures all legal contracts, security agreements, and compliance documentation were securely stored, easily accessible, and regularly updated in accordance with industry regulations. 
• Provided administrative support for the legal and security teams, handling fraud investigations, internal security assessments, and policy reviews. 
• Assisted in implementing security & safety programs across construction sites, BPO facilities, and corporate offices. 
• Assisted in the preparation of risk assessment reports and security policy revisions, which contributed to the company’s successful completion of safety and compliance audits. 

Oct 2012 – Dec 2013     ASSISTANT GENERAL MANAGER / OPERATIONS MANAGER 

Etihad Security & Investigation Services (IM Group of Companies)                 

• Led the administrative and operational oversight for security services, ensuring compliance with client and regulatory requirements. 
• Developed operational strategies to improve departmental efficiency and meet customer and business needs. 
• Spearheaded the successful integration of operational processes and strategic management initiatives, resulting in a 30% increase in overall service efficiency. 
• Led the development and implementation of a real-time reporting system that streamlined security operations, improved client communication, and reduced response times by 25%, by which also led to a 15% reduction in operational costs, while maintaining the highest levels of service quality and client satisfaction. 

Apr 2004 – Aug 2012    MILITARY OFFICER 

Philippine Army, Armed Forces of the Philippines                                                      

• Directed counter-insurgency, intelligence operations, crisis management, and personnel management in high-risk environments. 
• Led disaster response, strategic planning, and the protection of VIPs, dignitaries, and key military assets. 
• Led a company-sized unit and special operation teams during a high-intensity combat and non-combat operations in various regions of the country, where tactical and strategic decisions directly impacted mission success. 
• Orchestrated the successful capture of an enemy stronghold while ensuring no casualties, achieving all objectives ahead of schedule. 
• Fostered exceptional morale and discipline, maintaining unit cohesion and effectiveness under extreme pressure. 
• Recognized with various awards and recognitions, demonstrating exceptional leadership and operational expertise. 

Jan 2001 – Mar 2004     BUSINESS CONSULTANT (Insurance Underwriter) 

PET Plans, Incorporated                                                                                             

• Provided insurance product consultations, policy renewals, and claims assistance, ensuring client satisfaction and retention. 
• Developed and delivered product proposals and sales presentations to meet business objectives. 

Master of Business Administration (MBA)
📍 Philippine Christian University, March 2025

Diploma in Security & Resiliency Management (PGDip-SRM)
📍 Law Enforcement & Public Safety Academy, Nov 2019

Diploma in Terrorism Studies (PGDip-TS)
📍 Law Enforcement & Public Safety Academy, Jul 2019

Philippine Army Officer Preparatory Course
📍 Officer Candidate School, Sep 2005

Bachelor of Science in Business Administration (BSBA) – Major in Management
📍 Saint Columban College, Oct 2003