Joemar Sabanal

Dedicated Application/Cloud Support Monitoring
Engineer with 3 years of experience in monitoring
and optimizing application performance. Proficient
in using monitoring tools such as Splunk, Grafana
and Dynatrace to identify issues and implement
effective solutions. Adept at troubleshooting, root
cause analysis, and collaborating with
development teams to enhance system reliability
and user experience. Committed to ensuring
optimal application functionality through proactive

monitoring and support.

• 24x7x365 Hotline, Monitoring & Support for multi-technology, multi-sourced private &
 hybrid cloud solutions
• First Response & Resolution based on documented Standard Operating Procedures
 & Rapid Restore Playbooks
• Incident Triage & Troubleshooting
• Urgent & Cataloged Service Request Fulfilment
• Escalation for critical support incidents
• Queue Masters with focus on delivery to SLAs; Owning critical issues to resolution&
Emergency Change Requests
• Responsible for technical / functional support, troubleshooting of multiple
environments and knowledge of specific applications. 
• Interact with customers and vendors on issue resolution or fulfillment of service
requests; this encompasses issue triage, troubleshooting, escalation, and SLA
Compliance. 
• Comply with internal support processes and procedures and participation

Microsoft Azure Fundamentals
Kubernetes and Cloud Native Associate