John Lino Bandoy

Below are the key reasons why I believe I would be a valuable addition:

Proven Expertise: I possess a proven track record in Customer Service, Order Processing, E-commerce, Healthcare-cloud service, and Virtual Assistance.

Compliance: I am HIPAA and Data Privacy Compliant as of 2021.
Autonomous Worker: I am adept at working with minimal supervision.
Team Collaboration: I bring a strong personality that thrives in a collaborative team setting.
Proactive Communication: In a fast-paced business environment, I proactively communicate and elevate ideas.
Customer Service Excellence: I excel in providing customer service through professional empathy and timely resolution, with a track record of no tardiness issues.
Work Environment: I maintain a complete and noise-free working space.
Technical Proficiency: I am technically savvy and proficient in a range of online tools and software, including;

Slack, Zendesk, Gorgias, Hubspot, Salesforce, OTTO, OKTA, CEP, Google Workspace, Zoom, Fullfilify, Shopify, Amazon, Returnly, Order Desk, and Microsoft Office, 17Truck, Basecamp, Calendly, Zoom, Avaya Softphone.

Services Offered:

Customer Service Support;
- Answer incoming phone calls and emails from customers for general inquiries, sales and technical support.
- Customer-centric approach and provide professional empathy and acknowledgement to customers.
- Proven experience with CRM systems.
- Excellent at data entry with accuracy and efficiency.
- Handled billing accounts and processes that involves monetary such as refund in an e-commerce adhering to the company's policy.

E-commerce Customer Support Specialist:

- Act as the main contact person between the warehouse, customer service, and clients.
- Track packages and update the warehouse for order fulfillment.
- Communicate relevant information to the customer service department for escalated issues.
- Ensure quantity and quality outputs, rectifying errors proactively
- Inventory to Shopify products and input them to sheets for daily basis for daily reporting to the warehouse.
- Present reports of the statuses of Backorders, cancelled orders, returns and most commonly bought items.
- Help clients in creating macros for easy and fast communication based on frequent asked questions.

Overall Profile:

I am a Customer Service and Sales Representative with an outstanding performance record over the past year. I am goal-oriented, and detail-oriented, and maintain a positive attitude. I consistently deliver excellent performance with minimal supervision while being a team player.