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engineering Freelancer

About me:

I am Jonhabelle Aydalla Cabial. Currently residing in Bacoor, Cavite.  I've been working in the BPO industry for 6 years now. 

Education:

Graduated with a Bachelor's Degree in Psychology at the Manila Tytana Colleges in 2013.

Experience:

  • PROPERTY AND CASUALTY INSURANCE SPECIALIST (CSR) EXL SERVICE PHILIPPINES INC. – ALABANG, MUNTINLUPA CITY

         JUL 2019 to SEPT 15, 2021

  Assist policyholders with general inquiries on their renters policy.  Process payments and discuss any billing-related concerns.  Assist policyholders on upgrading or amending some of the coverages with their renters policy.  Handles both English and Spanish calls.

  • ACCOUNTS RECEIVABLE SPECIALIST – LOGISTICS (B2B) EXL SERVICE PHILIPIINES, INC. – 

         PASAY CITY 

JAN 2017 – FEB 2019

  Outbound calling to Accounts Payable for invoice status update.  Process disputes on client’s billing. Send reminders of past due invoices thru e-mail and calling. 

  • CUSTOMER SERVICE REPRESENTATIVE - TELCO SYKES ASIA – MAKATI CITY

 OCT 2015 – SEPT 2016

 Assist customers with billing and upgrading their service.  Up-selling.  Performing basic troubleshooting when having issues with their device and network.  Assist customers with their account or network activation.

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