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I am Jonhabelle Aydalla Cabial. Currently residing in Bacoor, Cavite. I've been working in the BPO industry for 6 years now.
Graduated with a Bachelor's Degree in Psychology at the Manila Tytana Colleges in 2013.
- PROPERTY AND CASUALTY INSURANCE SPECIALIST (CSR) EXL SERVICE PHILIPPINES INC. – ALABANG, MUNTINLUPA CITY
JUL 2019 to SEPT 15, 2021
Assist policyholders with general inquiries on their renters policy. Process payments and discuss any billing-related concerns. Assist policyholders on upgrading or amending some of the coverages with their renters policy. Handles both English and Spanish calls.
- ACCOUNTS RECEIVABLE SPECIALIST – LOGISTICS (B2B) EXL SERVICE PHILIPIINES, INC. –
JAN 2017 – FEB 2019
Outbound calling to Accounts Payable for invoice status update. Process disputes on client’s billing. Send reminders of past due invoices thru e-mail and calling.
- CUSTOMER SERVICE REPRESENTATIVE - TELCO SYKES ASIA – MAKATI CITY
OCT 2015 – SEPT 2016
Assist customers with billing and upgrading their service. Up-selling. Performing basic troubleshooting when having issues with their device and network. Assist customers with their account or network activation.