
Jose Bartolome
NOC/MSP Engineer
Teknolohiya / Internet
Mga serbisyong inaalok
- Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
- Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
- Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
- Projects, as assigned by managers, for the NOC and Support teams.
- Documentation, maintaining knowledge base, new articles, and content improvements.
- Recommend and improve processes to drive better outcomes.
Tinatayang halaga: ₱ 80,000 kada oras
Karanasan
Skills Summary
Systems Integrator/Managed Services Provider
Microsoft Server (2000 - 2019)
Desktop OS (WinXP- Win11)
Microsoft O365, SharePoint, Microsoft Azure, Intune
Solarwinds N-Central RMM, Ninja RMM
Datto, Synology, Veeam, Acronis, StorageCraft Shadow Protect, AdeptMC
VMware
ConnectWise Manage, ConnectWise Automate
IT Glue, Auvik
WatchGuard, Proofpoint, Sophos, Webroot, Qualys
Visio
Cisco, Cisco Meraki, Palo Alto, SonicWall, Fortinet, Ubiquiti, HPE Aruba
PowerBuilder 4.0, Oracle 6, Unisys LINC
Edukasyon
Associate in Aircraft Maintenance Engineering