JOybel Banosong

Call Center Agent (Freelancer)

Edukasyon / Pagsasanay

Davao, Davao del Sur

Mga serbisyong inaalok

High-energy Trainer familiar with establishing clear training plans and putting together useful support materials to promote advancements in student learning. Well-versed in operating under tight schedules and with little supervision. Contributes many years of experience in training, teaching, and mentoring professionals in corporate environments.

Customer service representative

Mentor

Teacher

Trainer

Escalation supervisor

Tinatayang halaga: ₱ 250 kada oras

Karanasan

Conducted onboarding sessions to orientate new staff members about company policies and procedures. Provided feedback on employee performance based on observed results during training sessions. Adapted teaching methods according to the needs of individual learners or groups. OIC Trainer|RMS Collect Philippines Davao City, PH | Sep 2024 - Nov 2025 ADDITIONAL INFORMATION Language 1. English (Native) 2.Japanese( Beginner A1) Escalation Supervisor|IQOR Handled confidential information relating to customer accounts while adhering strictly to company security protocols. Created a system for tracking complaint resolutions in order to measure effectiveness of problem resolution efforts. Davao City, PH | Dec 2024 - Apr 2025 Customer Service Representative|IQor Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Maintained a high level of professionalism when dealing with difficult customers.