Juanito Mallari

I am a seasoned customer experience and quality assurance professional with over a decade of experience supporting global clients across various industries—including telecommunications, logistics, finance, and B2B services. Throughout my career, I’ve consistently demonstrated strong analytical reasoning, a collaborative mindset, and a commitment to operational excellence.

My roles have ranged from frontline customer care to leadership in quality auditing and training, allowing me to develop a comprehensive view of both performance metrics and the people behind them. I thrive in fast-paced environments where adaptability, integrity, and clear communication are essential to success. My ability to quickly learn new systems, evaluate processes, and support team development has made me a reliable contributor across multiple high-performance teams.

With advanced proficiency in Microsoft Office tools and a solid foundation in call center operations, I approach each role with discipline, initiative, and a strong focus on continuous improvement. I am now seeking a position where I can leverage my background and grow within a forward-thinking organization.

With over a decade of experience in the BPO industry, I have held key roles in customer service, quality assurance, technical support, and sales across leading global organizations. I’ve supported diverse lines of business—from US healthcare and retail banking to logistics, telecommunications, and B2B services.

Notable positions include serving as a Level 2 Quality Assurance Specialist at PartnerHero and a dual-role QA Analyst and Product Trainer at Visaya KPO. I’ve also delivered frontline and technical support for major brands like Apple, Verizon, and Wells Fargo.

My career demonstrates a consistent ability to adapt to changing environments, manage complex customer interactions, and support operational excellence. My professional journey reflects resilience, accountability, and a passion for delivering high-quality service and support across industries.

Polytechnic University of the Philippines Bachelor of Science in Accountancy (2007–2008) Bachelor of Science in Business Administration, Major in Marketing Management (2008–2009) Mabini Campus, Anonas St., Tondo, Metro Manila

Christ the King College of Science and Technology Call Center Finishing Course – 100 hours (July 2009)

F. G. Calderon Integrated School High School Graduate (2006–2007) Hermosa St., Tondo, Manila

Other Secondary Schools Attended

Don Carlo Cavina School, Las Piñas City (2003–2005)

La Consolacion College Caloocan (2005–2006)

Primary Education Saint Bernadette College of Alabang (1997–2003) Km. 123 East Service Road, Alabang, Muntinlupa City