Julie Ann Magsino

About Me:  

• Dedicated and responsible DFO/Supervisor with keen to details and proactive mindset. With successful years of experience in customer related service background, leading personnel to exceed goals and objectives delivering excellent result to the company
• Experience Toll Supervisor with a proven background in providing support and solving customer complaints and trained with professional certification in Microsoft program.
• Motivated leader with extensive knowledge on operations terminology, products, and services. Always thrives in busy, high-pressure environment and branch goals and targets.
• Team player and skilled at developing client relationships and resolving conflict.   

Work Experience:

Dreams Fulfillment Officer (DFO)/Supervisor 

Personal Collection Sto. Tomas Branch

2nd Floor LTK Bldg. Brgy. San Pedro, Sto Tomas, Batangas 

• Responsible for the growth of branch sales through dealers recruitment.
• Execution of sales-generating activities, training, coaching and engagement of dealers.
• Conducting dealers recruitment and engagement activities on the field.

OFFICER-IN-CHARGE

AsiaTelecom Corp.

Globe Telecom Premium Dealer

2nd Floor Waltermart, Brgy Darasa, Tanauan, Batangas

March 8 to May 25, 2021 

• Responsible for overseeing the communications efforts of a corporation, including public relations and marketing.
• Obtain the information, analyse and support preparation of reports about activities of the staff.
• Perform any other relevant task requested by the Project Manager.

TOLL SUPERVISOR

Management Plus / Metro Pacific Tollways

10F MGO Bldg. Dela Rosa St. Legaspi Village Makati City

October 1, 2016 – October 31, 2020

• Responsible for managing toll plaza operations and   provides supervision to all employees assigned to the Plaza. 
• Responsible for all manual toll collection at assigned plaza. Includes           but not limited to security, compliance of policies and procedures, plaza fund, transition of funds to money truck personnel.
• Schedules all assigned Toll Collectors.
• Verifies Toll Collector time and attendance record for accuracy each pay period. 
• Recommends and applies discipline when warranted. 

CUSTOMER SERVICE ASSOCIATES & FOOD DEVELOPMENT SPECIALIST

Bounty Agro Ventures Inc.

Unit604, The Taipan Place Condo, F. Ortigas Jr. Road, Ortigas Ctr., Pasig City

February 17, 2011 – October 15, 2011

• Cross-functional project team develops the business plan of record that justifies the business case for investing in the new product idea.
• Make outbound calls, deal with sales enquiries, prospect customers over the phone and ensure delivery of the product.
• Tallying and check of stocks
• Provide quality customer service in a professional and courteous manner

CUSTOMER CONTACT CENTER SPECIALIST

Banco de Oro Universal Bank

Telephone Service Assistant/Customer Service Inbound Calls /Level 2

4th flr. 209 Ortigas Ave., Greenhills, San Juan 

June 2, 2008 – August 20, 2010

• Responsibilities included receiving and transferring calls to the appropriate department, typing jobs and special tasks. 
• Responded to customer enquiries and needs, with prompt action and excellent service
• Performed filing activities and errands for different departments within the company.
• Assisted customers with their banking transactions at the branch, including opening of bank accounts. 
• Introduce and crossed-sell our range of the retail deposits, loans and credit cards. 

RECEPTIONIST (Food & Beverages )

Tokyo-Tokyo Inc. (OJT)

Main Office CIGI #5 Pioneer St., Mandaluyong City 

May 2, 2007 – August 7, 2007

• Responsibilities included receiving and transferring calls to the appropriate department, typing jobs and special tasks. 
• Performed filing activities and errands for different departments within the company.
• Attended to all front office enquiries and visitors
• Handled all incoming calls for the Company
• Attended to visitors and direct them to the respective departments
• Sorted and distributed incoming and outgoing mails
• In-charged of all stationery matters includes ordering and stocking
• General admin and security functions

ASSISTANT FOR NEW ACCOUNTS OFFICER

Equitable PCI Bank (OJT)
C. Raymundo Avenue, Pasig City
April 17, 2006 – July 17, 2006

• Ensured daily cash tills balances with actual cash tills 
• Accepted customers' cash, cheques deposits and withdrawals 
• Ensured accurate posting of data including set-up customers' accounts 
• Provided excellent customer services at all time 
• Ad-hoc duties

Educational Background:

Tertiary:         Bachelor in Secondary Education

                        Major in Technology and Livelihood Education

                        Jose Rizal University

                        Shaw Blvd., Mandaluyong City

                        June 2012 – March 2013

                        (Second Course /18Units)

Bachelor of Science in Business Administration

                                    Major in Management

                                    Rizal Technological University

                                    Maybunga, Pasig City

                                    June 2003 - April 11, 2008

            Secondary:     Tanauan Institute

                                    Tanauan City, Batangas

                                    1998 – 2002