Katrina Aquino

I have the ability to grow with a job, handle responsibility and build positive relationships with work, and colleagues at all levels. My present employer is very satisfied with my work rate, and I am confident that I can bring the same high performance. I am someone who knows how to set goals and achieve them and has a proven track record of being able to conceive, develop & execute strategies. I feel confident that my strong background and skills coupled with my ability to train people will be of immediate value to your company.

Living Adventure by Accor Hotels, Doha, Qatar

Duty Manager for World Cup Qatar 2022

October 2022- December 31, 2022

• Overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees.
• Meeting with management to discuss business needs and enforcing company policies and procedures

Amorsolo Mansion Hotel

Housekeeping Supervisor

August 2021- September 2022

• Organizing and supervising employee shifts, training and motivating team members and checking private and public areas for tidiness.

EMAAR King Abdullah Economic City, Saudi Arabia

Cluster Operations and Housekeeping Manager (Hospitality and Leisure) – January 2018- July 2020

• Manage overall housekeeping operation for all 11 pre - opening properties
• Asset Operation Manager for Sunrise Hotel and Apartments.
• Manage and resolve complex operational issues that arise across multiple sites
• Responsible for the recruitment, induction, management and training of all Supervisors and attendants.
• Responsible for the overall P & L and strategy for all operational Housekeeping supplies and equipment’s.

Sheraton Grand Hotel, Dubai, UAE (Pre-Opening Team)

Senior Housekeeping Supervisor- Operation Assistant ( September 11, 2014 – August 2017)

• Acting as Operation Assistant in charge in Rooms and Public area
• Supervise 474 rooms and 180 apartments
• Conducts Trainings and explain policies, work procedures, and to demonstrate use and maintenance of equipment.

Achievements:

• Supervisor of the Month – July 2016
• Supervisor of the Quarter- July to September 2016 

1. The St. Regis Hotel, Doha, Qatar (Pre- Opening Team)

• Housekeeping Supervisor (March 01, 2013- May 2014
• Supervise work activities of room attendants to ensure clean, orderly and attractive rooms.
• Supervise 336 rooms and Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Coordinates work activities among departments.
• Conducts orientation training and In- service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.

• The St. Regis Hotel, Doha, Qatar (Pre- Opening Team) Butler Service Desk Shift Leader (Feb. 22, 2012- September 2012)
• Responsible for external and internal calls of the hotel.
• Provides excellent customer service, good communication and multi- tasking skills.

J.W. Marriott Hotel, Dubai, U.A.E(January- September 2008 )

Food Attendant at Executive Lounge

EDUCATIONAL BACKGROUND:

Our Lady of Fatima University (2003-2007)

College Graduate

• Bachelor of Science in Hotel and Restaurant Management