Ken Marco Mercado

Data driven licensed electronics engineer with experience as a service engineer intern, where I worked directly with clients through system installation, troubleshooting, and on-site support. I bring a mix of practical field skills and analytical capability, using Python and Matlab for automation and for data visualization to turn raw measurements into clear insights. With a foundation in microelectronics, I’m able to understand hardware-level issues while communicating solutions in a way clients can trust. I’m looking to apply this blend of technical expertise, problem-solving, and client-facing experience in roles where I can support teams, strengthen customer confidence, and help close technical deals.

Former Service Engineer Intern at Alcon Philippines where I collaborated with senior engineers to test and troubleshoot equipment for clients, ensuring optimal functionality. Utilized Building Management System (BMS) controller software such as Avigilon and Entrypass to emulate control system functions, facilitating thorough testing and troubleshooting. Contributed to diverse fieldwork projects, including CCTV installation, troubleshooting/maintenance, and turnstile gate replacement at multiple locations.

University of Santo Tomas