Lema Chi Maureen

My name is Chi Maureen Lema, a French bilingual customer service professional with over five years of experience in the BPO industry. I have a strong background in delivering high-quality customer support across diverse accounts, handling customer inquiries efficiently, and maintaining excellent service standards in fast-paced environments. Fluent in French and English, I bring strong communication skills, cultural sensitivity, and a customer-focused approach, making me well-suited for a French bilingual customer service representative role.

I have built a solid career in the BPO industry with over five years of progressive experience across customer service, operations, and language support roles. Most recently, I worked with Teleperformance as an Operations Expert on a financial account from June 2024 to November 2025, where I supported day-to-day operational processes, handled complex customer cases, ensured compliance with financial regulations, and contributed to service quality and performance improvement initiatives.
Currently, I am employed with Fusion CX as a Translator on a healthcare account (January 2025 – present). In this role, I provide accurate French–English translation to support effective communication between healthcare providers and clients, ensuring clarity, confidentiality, and adherence to industry standards. This position has further strengthened my attention to detail, cultural competence, and ability to work within highly regulated environments.
 

Academically, I hold a Bachelor’s degree in Business Administration from the University of Yaoundé II, obtained in 2014. This educational background has provided me with a strong foundation in business operations, customer relations, and organizational management, which I effectively apply in my professional roles.