Tungkol sa Lena Menisterio:
Scrum Practitioner. Passionate about solving puzzles, an expert in Customer Experience strategy and implementation in international telecommunications and banking.
Karanasan
Passionate and proficient Customer Experience Professional with 15+ years of proficiency in leading appropriate customer pipeline, journey mapping, customer segmentation, and customer acquisition. Strong interpersonal skills capable of communicating clearly with all organization levels in written, verbal, and presentation formats while demonstrating expertise for external and internal customers. Excellent team-player with the ability to work under pressure while completing projects and conducting analysis to lessen the gap between CeX KPI and Internal operational KPI. Analytical and decisive leader, adept in managing large projects while developing business operations based on customer insights, business documentation, and digital customer experience to exceed organizational objectives and ensure customer retention. Extensive and hands-on technical and telecommunications experience in design thinking, process engineering, and executive collaboration to maintain engaging customer experience. Equipped with an excellent work ethic, a strong sense of dependability, and a commendable track record of reliability to ensure business profitability.
Edukasyon
Bachelor of Science, Computer Engineering | 2011
Adamson University | Philippines
Mga propesyonal mula sa parehong sektor ng Pagbabangko/Mga Pautang tulad ng Lena Menisterio
Mga propesyonal mula sa iba't ibang sektor malapit sa Taguig, Southern Manila District
Trabaho malapit sa Taguig, Southern Manila District
-
Apply Now Medical Coders InPatient Healthcare Up to 60K
Natagpuan sa: Foundit PH A2 - 2 linggo ang nakalipas
KMC MAG Solutions Inc Metro Manila / NCR, Pilipinas Buong oras ₱60,000 - ₱60,000 bawat taonAGS Health is more than a revenue cycle management company–we're a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, AGS Health is the premier revenue cycle partner for leading health systems, physician groups, and ...
-
Hiring Call Center Agents for Food Delivery
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
Aspire Global Solutions Makati, Pilipinas PermanentYour Key Responsibilities:Provide outstanding customer service through chat support. Ensure our Food Delivery customers have a seamless experience.Assist customers with inquiries. Resolve issues and offer solutions to create a positive interaction.Collaborate with team members to ...
-
Sales Account Executive
Natagpuan sa: Betterteam US S2 T2 - 2 linggo ang nakalipas
Y2 Residence Hotel Makati, Pilipinas Buong orasJob description:Execute overall account strategy to generate business for the property; retain, expand, and grow account revenue of existing accounts and achieve overall sales target; · Conduct sales calls and develop potential business leads; · Conduct continuous research on pot ...