Lena Menisterio

Scrum Practitioner. Passionate about solving puzzles, an expert in Customer Experience strategy and implementation in international telecommunications and banking.

Passionate and proficient Customer Experience Professional with 15+ years of proficiency in leading appropriate customer pipeline, journey mapping, customer segmentation, and customer acquisition. Strong interpersonal skills capable of communicating clearly with all organization levels in written, verbal, and presentation formats while demonstrating expertise for external and internal customers. Excellent team-player with the ability to work under pressure while completing projects and conducting analysis to lessen the gap between CeX KPI and Internal operational KPI. Analytical and decisive leader, adept in managing large projects while developing business operations based on customer insights, business documentation, and digital customer experience to exceed organizational objectives and ensure customer retention. Extensive and hands-on technical and telecommunications experience in design thinking, process engineering, and executive collaboration to maintain engaging customer experience. Equipped with an excellent work ethic, a strong sense of dependability, and a commendable track record of reliability to ensure business profitability.

Bachelor of Science, Computer Engineering | 2011

Adamson University | Philippines