beBee background
Tahanan
>
Propesyonal
>
Pagbabangko/Mga Pautang
>
Taguig
Lena Menisterio

Lena Menisterio

Customer Experience Expert
Taguig, Southern Manila District
(0)

Panlipunan


Tungkol sa Lena Menisterio:

Scrum Practitioner. Passionate about solving puzzles, an expert in Customer Experience strategy and implementation in international telecommunications and banking.

Karanasan

Passionate and proficient Customer Experience Professional with 15+ years of proficiency in leading appropriate customer pipeline, journey mapping, customer segmentation, and customer acquisition. Strong interpersonal skills capable of communicating clearly with all organization levels in written, verbal, and presentation formats while demonstrating expertise for external and internal customers. Excellent team-player with the ability to work under pressure while completing projects and conducting analysis to lessen the gap between CeX KPI and Internal operational KPI. Analytical and decisive leader, adept in managing large projects while developing business operations based on customer insights, business documentation, and digital customer experience to exceed organizational objectives and ensure customer retention. Extensive and hands-on technical and telecommunications experience in design thinking, process engineering, and executive collaboration to maintain engaging customer experience. Equipped with an excellent work ethic, a strong sense of dependability, and a commendable track record of reliability to ensure business profitability.

Edukasyon

Bachelor of Science, Computer Engineering | 2011

Adamson University | Philippines

Mga propesyonal mula sa parehong sektor ng Pagbabangko/Mga Pautang tulad ng Lena Menisterio

Mga propesyonal mula sa iba't ibang sektor malapit sa Taguig, Southern Manila District

Trabaho malapit sa Taguig, Southern Manila District

  • KMC MAG Solutions Inc

    Apply Now Medical Coders InPatient Healthcare Up to 60K

    Natagpuan sa: Foundit PH A2 - 2 linggo ang nakalipas


    KMC MAG Solutions Inc Metro Manila / NCR, Pilipinas Buong oras ₱60,000 - ₱60,000 bawat taon

    AGS Health is more than a revenue cycle management company–we're a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, AGS Health is the premier revenue cycle partner for leading health systems, physician groups, and ...

  • Aspire Global Solutions

    Hiring Call Center Agents for Food Delivery

    Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas


    Aspire Global Solutions Makati, Pilipinas Permanent

    Your Key Responsibilities:Provide outstanding customer service through chat support. Ensure our Food Delivery customers have a seamless experience.Assist customers with inquiries. Resolve issues and offer solutions to create a positive interaction.Collaborate with team members to ...

  • Y2 Residence Hotel

    Sales Account Executive

    Natagpuan sa: Betterteam US S2 T2 - 2 linggo ang nakalipas


    Y2 Residence Hotel Makati, Pilipinas Buong oras

    Job description:Execute overall account strategy to generate business for the property; retain, expand, and grow account revenue of existing accounts and achieve overall sales target; · Conduct sales calls and develop potential business leads; · Conduct continuous research on pot ...