Maria fe Tinay

Seasoned Credit Advisor with 4 years of experience specializing in customer service, financial resolution, and client relations. Known for handling sensitive account issues with empathy and professionalism, I offer strong skills in credit analysis, Excel-based reporting, and effective problem-solving. I’ve helped reduce delinquency rates and build trust by guiding clients through tailored payment solutions and engaging cross-functional teams to improve recovery strategies. I’m also adept at managing difficult conversations and inspiring team engagement.

Vocational Training in Customer Service (Major in English) Institute of Science and Technology Training International (ISTTI) Focused on English communication and customer service skills tailored for client-facing roles.

Vocational Bible School Studies Completed one year of Bible school studies, developing strong values, personal discipline, and interpersonal understanding.

In 2019, I intended to resume formal education but made the decision to support my family instead. I chose to continue working while staying committed to lifelong learning and professional growth.