Marie Janelle Gutierrez

Responsible Reverse Logistics Team Leader, passionate about delivering outstanding quality and service. Offering 3 solid years of experience in the industry with history of recognition for outstanding performance. My background includes familiarization with SAP for overseeing the flow of inventory in the warehouse, their count and status.

Warehouse Specialist - Reverse Logistics/Customer Rejections Team Leader

DHL Supply Chain Phils Inc. c/o Procter & Gamble - Cabuyao Plant

August 2018 to May 2019

Prepares daily, monthly and annual reports

Informs the team on the beginning of every shift their targets/goals, ensures proper turnover to the following shift

Evaluates consumer rejection patterns monthly through the conclusion of the fiscal year and performs research using the information acquired

Examines product gain and loss as a result of improper handling

Keeps track of the available inventory and ensures that each product is included (system inventory vs. actual inventory)

Ensures FIFO is carried out

Efficiently allocate available resources based on volume

Keeps an eye on the clients' carrier-related accounts (claims) and makes sure that product payments made as a result of customer rejections are accurately recorded and processed in the system

Does a root cause analysis on mistakes, omissions, or losses and takes the necessary measures

Promotes and carries out increases in operational productivity

To guarantee high-quality service and reliable operational execution, reviews and amends work instructions, standard operating procedures, and/or process training

Determine each person's specific performance goals, evaluate them frequently, and respond to them promptly

Support new and transferred staff with training tailored to relevant modules

Manages the team, their schedule, approve leaves and makes decisions in the absence of the immediate supervisor

Customer Rejections Associate

DHL Supply Chain Phils Inc. c/o Procter & Gamble - Cabuyao Plant

June 2017 to July 2018

Responsible for overseeing the finished goods delivered which were rejected by the customers from the time of return to the Central Distribution Center up to the put-away of stocks either for re-shipping or destruction/disposal

Monitors the inventory on-hand and makes sure that every product is accounted for (system inventory vs actual inventory)

Investigates product loss and product gain due to mishandling

Undergraduate of BS Psychology