Mark Llagas

👋 Hello, I'm Mark Llagas, a self-driven individual with broad expertise in customer relations, database management, administration, implementation, and data monitoring.

Through my diverse experience across various organizations and settings, I've cultivated valuable skills and knowledge. Exposure to various changes, systems, and enhancements within these organizations has equipped me to thrive in fast-paced environments. I'm dedicated to staying current with my skills and continuously enhancing my abilities to meet evolving challenges.

I'm a lively person who loves building meaningful connections by investing time and effort. Balancing self-care and personal growth is essential to me, allowing me to relish both my personal and professional journey.

Virtual Assistant at Keller Williams Preferred Realty

• Developed the organization's comprehensive processes and checklist through written and video guides.
• Supervised team's ongoing progress at weekly, monthly, and yearly intervals through data management, monitoring, and analysis.
• Established a company's online presence by sharing updates, achievements, and holiday posts on social media.
• Enhanced trust in the company through service enhancements and active client feedback solicitation.
• Collected vital data to support the team in generating leads and developed the database.
• Handled documents and essential prerequisites for finalizing a client deal

Talent Acquisition at PSG Global Solutions

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Make recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Customer Care at Sitel 

• Ensured that the services shown to customers match the Client's required Key Performance Indicator.
• Responded to customer inquiries with actions aligned with established guidelines.
• Responsible for escalating to a higher authority when resources were depleted.
• Maintained documentation for all requests and implemented changes.
• Provide relevant products and services as needed.
 

Instrumentation and Control Engineering Technology at Rizal Technological University