
MARY JEIEL Pelias
Serbisyo sa Kustomer / Suporta
Mga serbisyong inaalok
I am a Subject Matter Expert (SME) in a call center company. I specialize in providing in-depth knowledge and expertise in our specific service area. My daily responsibilities involve resolving complex customer inquiries that require advanced understanding, supporting and training new team members to ensure they are equipped with the necessary skills, and maintaining high service standards by monitoring and improving our processes. I serve as a reliable resource for my colleagues, helping them navigate challenging situations and ensuring our team delivers top-quality customer service.
Karanasan
As a Subject Matter Expert (SME) in a healthcare account, I provide specialized insights on regulatory compliance, streamline clinical workflows, and ensure adherence to healthcare standards, enabling improved patient outcomes and operational efficiency.
Edukasyon
With my Computer Science background and extensive experience, I have developed Subject Matter Expertise (SME) in being computer literacy, enabling me to design, implement, and optimize systems that address complex challenges, enhance operational efficiency, and ensure compliance with industry standards.