MARY SHIENNA ANOCHE

Customer Service Specialist

Turismo / Paglalakbay / Pagkamapagpatuloy

Kalibo (poblacion), Aklan

Mga serbisyong inaalok

I am a motivated and adaptable professional actively seeking remote work opportunities that allow me to leverage my skills and contribute to a dynamic team. With a strong background in customer service, communication, and problem-solving, I am eager to bring my expertise to a work-from-home position where I can support customers, assist with administrative tasks, or contribute in other capacities. I am committed to delivering high-quality work, managing time efficiently, and fostering positive relationships, all while working remotely. I am excited about the opportunity to contribute to a company that values flexibility and innovation in the workplace.

Guest satisfaction

Administrative support

Front office management

Customer service

Tinatayang halaga: ₱ 180 kada oras

Karanasan

With over 9 years of experience in the hospitality industry, including a recent role as assistant. As front office manager, I specialize in optimizing guest satisfaction and operational excellence. I bring a proven track record in managing daily operations, coordinating seamlessly across departments, and swiftly resolving guest concerns to uphold a high standard of service. Known for enhancing the guest experience, driving team performance, and maintaining quality under pressure, I am dedicated, proactive, and passionate about delivering exceptional service that exceeds expectations.

Edukasyon

I hold an Associate's Degree in Hotel and Restaurant Technology, where I gained a comprehensive understanding of the hospitality industry, focusing on the integration of technology within hotels and restaurants. My education included training in front-office management, food and beverage service, and the use of modern software tools for reservation systems, property management, and point-of-sale (POS) systems. I have developed a strong knowledge of the operational challenges faced by the hospitality industry, with a focus on enhancing customer service, streamlining operations, and improving overall guest experience through the strategic use of technology. I am adept at using technology to optimize workflows, manage inventories, and ensure smooth day-to-day operations in both hotel and restaurant settings.