Rachel Barbado

With a strong background in blockchain and AI technology, I bring 2 years of hands-on experience providing top-tier chat and email support for global crypto customers. I’ve worked as a Tier-2 Resolutions Desk Analyst for the #1 cryptocurrency exchange platform in the US, where I directly collaborated with Payments Risk, Compliance, and International Investigations teams to resolve complex customer concerns and ensure seamless platform experiences.

My scope of work includes:

• Delivering prompt and accurate responses to frontline agent inquiries via chat and email
• Investigating and resolving escalated crypto-related issues with a high level of detail and urgency
• Supporting internal teams with account reviews and fraud prevention
• Performing manual account crediting for specific cryptocurrency transactions when necessary
• Providing insights on AI-driven support tools to improve operational efficiency I am tech-savvy, customer-obsessed, and adaptable to fast-paced environments. Whether you’re a blockchain startup or a growing AI company, I can help you build trust with your users through reliable, knowledgeable, and empathetic support.