Rhenish Astacaan

   I grew up in Bohol Philippines and attended my college where I studied Associate in Hotel and Restaurant Management. After graduating, I began my career in Hotel Industry for 11 years. During that time I gained experience in guest service/customer service and meeting our guest expectation and make their stay memorable. I eventually decided to move on to BPO it is where the pandemic hits at Ibex Global Philippines. In my previous role I’m responsible for handling customers queries and to provide solution with their needs to achieve our goal to help them. Outside from work I enjoy reading books, watching movies that I can gain more knowledge and also I love having conversations with older people. Over all, I’m passionate about guest services/customer service and I am excited to see where my career takes me in the future. 

   My work experience as follow:

• Ibex Global Bohol Philippines - February 15,2022 until June 16, 2022 ( as a Customer Service Representative )
• Nova Galaxy Entertainment Ltd ( Galaxy Hotel Macau) - April 13,2015 until December 01,2020 ( as an EVS Team Leader mass gaming Hall and Special Team)
• Crimson Hotel Fil Invest City Manila - October 2012 until February 2015 ( as a Team Leader Rooms Division, Housekeeping Coordinator. I’m a part of the pre-opening team)
• Crimson Hotel Resort and Spa Mactan - May 2011 until September 2012 ( as a Housekeeping Room Attendant)
• Shangri-la Hotel Resort and Spa Mactan - December 2009 until March 2011 ( as a Housekeeping Room Attendant and Housekeeping Public Area Attendant )

   I attain my educational attainment in Tubigon Bohol Philippines at Mater Dei College. I took up Associate in Hotel and Restaurant Management.