Roldan Niere

With over a decade of experience in customer and technical support, you have developed a strong foundation in troubleshooting, customer success, and training. Your most impactful role was at Aluvii Inc., where you served as an Advanced Tech Support and Training Specialist. In this position, you played a crucial role in assisting clients with SaaS and POS solutions, troubleshooting complex technical issues, and ensuring seamless software implementation. Your ability to translate technical concepts into clear, actionable solutions made you a trusted resource for both customers and internal teams. Additionally, your experience in training and onboarding new hires strengthened your leadership and mentoring skills, ensuring consistent service quality.

Beyond Aluvii, your career in Business Process Outsourcing has further expanded your expertise in multi-channel support, including chat and email communication. Your time as a Loan Originator at ARB Call Facilities and as a CSR/TSR at Teleperformance highlights your adaptability across industries, handling customer concerns with professionalism and efficiency. With a deep understanding of SaaS, POS systems, and customer success strategies, you are well-equipped for roles that demand technical proficiency, problem-solving, and a customer-first approach.

Graduate of Bachelor of Science in Nursing. I am also a Registered Nurse