ronnie edgardo bautista

I am a transformation leader, helping small, medium, large organizations and professionals increase on revenues, decrease on costs, improve on the strategy and implementation of sales, marketing, and IT and Network operational performances. I am an executive business, IT and digital leader who drives business transformation, innovation, growth and operational efficiencies. My leadership experiences are across diverse industries including telecommunication, retail and strategy consulting. My leadership philosophy is based on core fundamentals of collaboration, partnerships, talent development, culture and process discipline.

I am a strong collaborator in the workplace, where problem-solving, teamwork, project management and leadership result to the ongoing improvement of the organization. I set up the organization for growth, which means understanding what the market wants and creating an uninterrupted value stream that always feeds the need, even if it changes.

In strategy, data analytics, sales, marketing, and business development, for 15 years, I was able to launch more than 300 products and value-added services for mobile and broadband customers which contributed to increase in sales, number of customers and market share being the chief product officer. 

In IT, operations, managing projects, supply chain management and consultancy, for 15 years, I was able to launch over 50 major/critical corporate projects, majority of which are black belt and over 200 retail/consumer projects which contributed to the over-all growth of the business. Corporate projects cost at an average of US1M while consumer projects at US650K, from company buy-outs, IPO, mergers, network rollouts, new technologies, network and IT synergies, prepaid and postpaid systems. 

In customer care, technical support, and transformational customer operations, for 10 years I was able to handle over customer representatives of 4,500 seats, more than 500 technical staff for technical support and over 3,000 contractors/ installers/ repairmen for installations and repairs. In addition to making and receiving calls, call center activities also include: data entry and other back end work, help desk services, virtual front office and back office activities, technical support, market research and sales and retention programs.

Education

• Master’s in Business Administration from DLSU Graduate School in 1996 
• AB Economics from Ateneo de Manila University in 1990 
• BS Management from San Beda College of Arts and Sciences Graduated with distinction in 1987 with a GPA of 3.80/4.00