Mga Trabaho sa EXL sa Pilipinas

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintainin ...

Manage a team of representative/AMs and be directly responsible for team performance.Lead WBR/MBR.Conduct one-on-one reviews/coaching, feedback, and counseling with the executives on techniques and methodologies, communication, · and strategies to meet and exceed performance goal ...

You can expect to learn many aspects of Workforce Management that our clients engage in. · ...

Description · Basic FunctionsMonitors the queue real-time while tracking, documenting and communicating agent activity on multiple lines of businesses   · Adjust the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure ...

Description · We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficie ...

DescriptionResponsible for the review and evaluation of clinical information and documentation.  · Reviews documentation and interprets data obtained from clinical records or systems to apply appropriate clinical criteria and policies in line with regulatory and accreditation req ...

The Real-Time Analyst (RTA) monitors workforce performance in real time to ensure service level targets are consistently met. · Making changes to existing reservations. · Providing support on online bookings. · Making outbound calls to vendors and customers. · ...

Responsibilities · HR Strategy Implementation:Assist the HRBP in aligning HR strategies with business objectives. · Contribute to workforce planning, talent management, and succession planning. · Support change management initiatives and drive organizational development. · Employ ...

DescriptionGeneric candidate requisition for all BPO requirements in QC. · ResponsibilitiesInteract with customers and provide them with information and assistance. · Create, manage, and drive closure on service requests. · Solve problems, communicate, and promptly handle issues ...

Description · Key Responsibilities: Recruitment Support · Liaise with various program hiring teams to identify and address recruitment needs (e.g., BGC requirements, staffing gaps, ramp-ups). · Attend calibration sessions and meetings to align on hiring timelines, candidate profi ...

Description · Job Description · Position Title, Responsibility Level · Full Service – Assistant Manager · Function · Operations · Reports to  · Manager – Operations · Permanent/ Temporary · Permanent · Span of Control · NA · Location  · Alabang, Philippines · Basic Function · Man ...

The primary responsibility of this role is to oversee the day-to-day operations of a team of nurses who assist their onshore counterparts with administrative case management tasks. To monitor performance according to established standards and conducts performance evaluations. The ...

DescriptionBuild a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.  · Analyze business processes and assist in identifying problems and mitigating plans for quality improveme ...

Responsible for assisting customers with queries related to loan status, collections, and payment information via calls or emails. · Maintain a positive and empathetic attitude · Address payment-related questions · Negotiate payments · ...

Description · HC Line Compliance - Senior Executive to join our team. The ideal candidate will play a crucial role in performing Line Compliance initiatives and monitoring for your assigned client area · ResponsibilitiesAssist in preparation of critical documentation like Operati ...

This is a job opening for WFM Real Time Analyst. · Solid critical thinking problem solving and interpersonal skills. · Demonstrates ability to give and receive feedback with peers and business partners. · Must demonstrate sound arithmetic analytical and problem solving ability. ...

DescriptionResponsible for the review and evaluation of clinical information and documentation, fax triage and conversion, and provider calls. · Reviews documentation and interprets data obtained from clinical records or systems to apply appropriate clinical criteria and policies ...

Description · The resource will drive process management rigor to ensure superior service delivery by meeting or exceeding accuracy and related SLAs. They will support the development of process improvement and innovation strategies for client businesses and assist client transfo ...

Description · 1) Operations/Client Management · - Identifies the gaps between the desired state and the current state of knowledge and work with different departments in developing customized training curriculum that is scalable and provides the company a competitive edge · - Art ...

A Band B1/B2 level resource for EXL Digital Embedded Analytics and Intelligent Automation responsible for identifying opportunities for automation by accessing detailed processes. · ...