Mga Trabaho sa Firstsource sa Pilipinas

The Director of Operations – Patient Contact Center (Provider Healthcare) is accountable for leading large-scale contact center operations supporting healthcare providers and patient-facing services. · ...

Reporting to the Assistant Vice President / Senior Leadership, the Director of Operations – Patient Contact Center (Provider Healthcare) is accountable for leading large-scale contact center operations supporting healthcare providers and patient-facing services. · Provide strateg ...

The Team Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees. · Lead and mentor team members. · ...

The primary purpose of this role is to monitor analyze and enhance service quality standards within a Patient Contact Center supporting healthcare providers. · Conduct regular quality audits of provider and patient-facing interactions across voice email and digital channels. · An ...

The Trainer – Mortgage Business is responsible for designing delivering and evaluating training programs to support employees across Marketing/Sales Loan Servicing and Corporate Office functions. · Facilitate new hire training and refresher programs for Mortgage Marketing Sales a ...

The Senior Manager develops and executes key process improvement and digital transformation project roadmaps for aligned businesses. They conduct process discoveries and analysis to identify potential bottlenecks and opportunities for digital transformation using RPA, AI, Power A ...

As a Call Center Team Lead, you will play a key role in driving agent performance, ensuring service excellence. · ...

The Team Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees, whether they are located in a hospital or office. · Lead, mentor, and cultivate departmental teams. · Supervise and manage the day-to-day operations of the Receivable ...

We are seeking a Mandarin and Cantonese Speaking Agent to join our Customer Service team at First Source Solutions Limited. · Respond to inbound calls from customers, providing assistance and support in Mandarin and Cantonese · Resolve customer queries and complaints in a friendl ...

As a Call Center Team Lead you will drive agent performance ensure service excellence and foster a positive team culture. · ...

We are seeking a Mandarin and Cantonese Speaking Agent to join our Customer Service team at First Source Solutions Limited. · Respond to inbound calls from customers, providing assistance and support in Mandarin and Cantonese · Resolve customer queries and complaints in a friendl ...

The primary purpose of this role is to monitor, analyze and enhance service quality standards within a Patient Contact Center supporting healthcare providers. · Skills · Skilled in using QA scores, error trends, handle time, and patient experience feedback to set training priori ...

+Job summary · A Senior Manager will lead process excellence initiatives to drive digitization and automation. The role involves developing project roadmaps, conducting analysis, and implementing strategies for improvement. · +Responsibilities · + Develop and execute key process ...

+The Quality Auditor A for Credit Card Operations monitors evaluates improves quality of customer interactions operational processes. · +Conduct quality audits of calls emails system transactions related to credit card operations. · Evaluate agent performance against established ...