Mga Trabaho sa Firstsource sa Pilipinas

Position Title: Learning and Development Specialist (Trainer – Level 1) · Reports to: Learning and Development Senior Lead · Location: India | [Remote/Onsite/Hybrid – as applicable] · Position Summary · The Learning and Development (L&D) Specialist is responsible for delivering e ...

+Job summary · A Senior Manager will lead process excellence initiatives to drive digitization and automation. The role involves developing project roadmaps, conducting analysis, and implementing strategies for improvement. · +Responsibilities · + Develop and execute key process ...

The primary purpose of this role is to monitor analyze and enhance service quality standards within a Patient Contact Center supporting healthcare providers. · Conduct regular quality audits of provider and patient-facing interactions across voice email and digital channels. · An ...

The Team Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees, whether they are located in a hospital or office. · Lead, mentor, and cultivate departmental teams. · Supervise and manage the day-to-day operations of the Receivable ...

Reporting to the Assistant Vice President / Senior Leadership, the Director of Operations – Patient Contact Center (Provider Healthcare) is accountable for leading large-scale contact center operations supporting healthcare providers and patient-facing services. · Provide strateg ...

About Firstsource, a global Business Process Management organization and part of the RP-Sanjiv Goenka Group. Listed on the NSE & BSE, Firstsource partners with leading brands across Banking, Healthcare, Communications and Utilities. · Firstsource's operating philosophy is UnBPO w ...

The Senior Manager develops and executes key process improvement and digital transformation project roadmaps for aligned businesses. They conduct process discoveries and analysis to identify potential bottlenecks and opportunities for digital transformation using RPA, AI, Power A ...

The primary purpose of this role is to monitor, analyze and enhance service quality standards within a Patient Contact Center supporting healthcare providers. · Skills · Skilled in using QA scores, error trends, handle time, and patient experience feedback to set training priori ...

Reporting to the Associate Director, the Sr. Manager – Quality Cap dev is responsible for implementation and delivery of Strategic quality framework that supports consistent delivery of client metrics & value to business. Responsible to plan and delivery training to New Hire & on ...

About the Role · We are seeking a highly skilled and self-driven Identity Access Management (IAM) Engineer to join our team in a full-time capacity. The engineer will be responsible for managing IAM operations along with multiple intersecting domains including System Administrati ...

We are seeking a Mandarin and Cantonese Speaking Agent to join our Customer Service team at First Source Solutions Limited. · Respond to inbound calls from customers, providing assistance and support in Mandarin and Cantonese · Resolve customer queries and complaints in a friendl ...

The Team Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees. · Lead and mentor team members. · ...

Job Title: Trainer – Mortgage Business · Department: Mortgage (Marketing/Sales, Loan Servicing, or Corporate Office) · Reports To: Training Manager / Operations Manager · Job Summary · The Trainer – Mortgage Business is responsible for designing, delivering, and evaluating traini ...

Reporting to the · Associate Director · , the · Sr. · Manager – Quality Cap dev · is responsible for implementation and delivery of Strategic quality framework that supports consistent delivery of client metrics & value to business. Responsible to plan and delivery training to Ne ...

About Firstsource · Firstsource Solutions Limited is a global Business Process Management (BPM) organization and part of the · RP-Sanjiv Goenka Group · . Listed on the NSE & BSE, Firstsource partners with leading global brands across · Banking & Financial Services, Healthcare, Co ...

About the Role · We are seeking a highly skilled and self-driven Identity Access Management (IAM) Engineer to join our team in a full-time capacity. The engineer will be responsible for managing IAM operations along with multiple intersecting domains including System Administrati ...

Location: Taguig - PH (Work from Office) · Process: Training – Capability Development · Grade: E2 · Designation: Manager – Training - Learning & Development · Number of positions: 01 · Role & Responsibilities: · Need Analysis & Strategy: Identify training needs across departments ...

About Firstsource · Firstsource Solutions Limited is a global Business Process Management (BPM) organization and part of the RP-Sanjiv Goenka Group. Listed on the NSE & BSE, Firstsource partners with leading global brands across Banking & Financial Services, Healthcare, Communica ...

Position Title: Learning and Development Specialist (Trainer – Level 1) · Reports to: Learning and Development Senior Lead · Location: India | [Remote/Onsite/Hybrid – as applicable] · Position Summary · The Learning and Development (L&D) Specialist is responsible for delivering e ...

Reporting to the Associate Director, the Sr. Manager – Quality Cap dev is responsible for implementation and delivery of Strategic quality framework that supports consistent delivery of client metrics & value to business. Responsible to plan and delivery training to New Hire & on ...