Mga Trabaho sa HCLTech sa Pilipinas

Provide customer service via phone or email to resolve technical issues and respond to customer inquiries. · ...

Manages personnel and resources for the Collections COE operation to complete collection and credit activities; serving Xerox customers and internal partners with collection related activities.Responsible for the management of the Collections Region(s) · Strong time management sk ...

The customer service representative will provide information to customers regarding their queries and resolve end-customer issues according to defined SLA. · ...

The role involves planning training activities to meet client deadlines and ensuring agents are trained enough. · Plan and organize training activities. · Conduct data analysis to improve user/customer experience. · Create reports for visibility in training and quality performanc ...

We are urgently hiring for L1 Service Desk Analyst · HCLTech is seeking an individual with excellent English communication skills, relevant service desk experience, and problem-solving abilities. · Open, log, prioritize, assign, close tickets logged in the IT Service Desk. · Quer ...

The Problem Management Specialist identifies and manages problems using preventative methods to help prevent future issues. · ...

Job summary · A Service Desk Analyst will provide level 1 technical assistance and support for incoming queries and issues related to computer systems software hardware. · With at least 1 year of experience as TSR or Service Desk – Voice Support is an advantage. · ...

Plan training activities for client deadlines product support launch conduct assessment ensure agents trained enough create action items improve user customer experience manage quality auditors agent performance improvement visibility areas opportunities overall user customer exp ...

We are looking for an experienced and highly driven Group Operations Manager to lead and oversee multiple teams within our BPO operations. The ideal candidate has strong people management skills, excellent client-handling experience, and a proven track record of driving performan ...

We are looking for a highly analytical, · detail-oriented, and results-driven MIS Manager to lead our Management Information Systems (MIS) and Reporting team.Competitive Salary Package · Amazing Benefits · ...

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard · ...

Manages personnel and resources for the Collections COE operation to complete collection and credit activities; serving Xerox customers and internal partners with collection related activities. · ...

++Leads analysis & design, workshops, solution validation under assigned domain to ensure consistent and complete requirement and solution coverage. Maintains functional & technical designs for new features or adaption. Performs coding & unit test of the assigned work package.,++ ...

The Quality Analyst primary responsibility is to conduct quality monitoring and identify remediate opportunities guided by Compliance and Quality standards. · Conduct basic root cause analysis per incident and track to document each incident as form data gathering for reporting a ...

HCLTech is urgently hiring for L1 Service Desk Analyst with excellent English communication skills. · ...

We are seeking a motivated and experienced Mid-Level Java Full Stack Developer to join our sustenance engineering team.The ideal candidate will be responsible for debugging, developing, and maintaining high-quality, scalable applications, · utilizing Java for the backend · Angula ...

Work Location: GH Towers, Greenhills, San Juan City · Work Schedule: graveyard shift and shifting schedule. · ...

Manage project plans and resources to ensure quality and timely delivery. · ...

We are looking for an experienced · and highly driven Group Operations Manger to lead · and oversee multiple teams within our BPO operations.The ideal candidate has strong people management skills, · excellent client-handling experience, · a proven track record of driving perfo ...

We are looking for an experienced and highly driven Group Senior Operations Manager/Director to lead and oversee multiple teams within our BPO operations. · Oversee overall performance and operations of multiple teams or lines of business. · Manage, mentor, and develop Team Leade ...