Mga Trabaho sa HCLTech sa Pilipinas

Provide customer service via phone or email to resolve technical issues and respond to customer inquiries. · ...

Job summary · A Service Desk Analyst will provide level 1 technical assistance and support for incoming queries and issues related to computer systems software hardware. · With at least 1 year of experience as TSR or Service Desk – Voice Support is an advantage. · ...

This position involves providing technical support to clients via phone email or other communication tools. The candidate must have basic knowledge of software hardware applications problem-solving skills and excellent interpersonal skills. · ...

A MIS Analyst is responsible for designing, managing, and optimizing information systems to support efficient operations and data‑driven decision‑making within the organization. · ...

Benefits: · Day 1 HMO benefits w/ 3 FREE Dependents · Group Life Insurance for Employee · 5,000 Medicine Reimbursement for employee. · SL is convertible into CASH · 15% Night Differential · Requirements · i. Minimum 1 yr Accounts Receivable experience (B2B) · ii. Total of 2 year ...

The Service Desk Agent is the first point of contact for customers and employees seeking technical assistance. · Key selling points · Above Market Salary Packages · HMO Benefit w/ FREE 3 Dependents (All in Day 1) & Life Insurance for Employee ...

The role involves planning training activities to meet client deadlines and ensuring agents are trained enough. · Plan and organize training activities. · Conduct data analysis to improve user/customer experience. · Create reports for visibility in training and quality performanc ...

This job requires a Service Desk Analyst to work in shifting schedules and be amenable to work onsite. · ...

A Management Information Systems MIS Analyst is responsible for designing managing and optimizing information systems to support efficient operations and data-driven decision-making within the organization. · ...

We are urgently hiring for L1 Service Desk Analyst · HCLTech is seeking an individual with excellent English communication skills, relevant service desk experience, and problem-solving abilities. · Open, log, prioritize, assign, close tickets logged in the IT Service Desk. · Quer ...

+A Management Information Systems (MIS) Analyst is responsible for designing, managing, and optimizing information systems to support efficient operations and data‑driven decision‑making within the organization. · +Gather data from various project teams and sources to track proje ...

A Reporting Analyst is responsible for designing, managing, and optimizing information systems to support efficient operations and data‑driven decision‑making within the organization. The role involves maintaining databases, generating reports, improving system processes, and ens ...

Plan training activities for client deadlines product support launch conduct assessment ensure agents trained enough create action items improve user customer experience manage quality auditors agent performance improvement visibility areas opportunities overall user customer exp ...

Essential competencies: · Demonstrated experience as a Technical Product Manager, working in a modern software or product organization (5+ Years) · Excellent verbal and written communication skills to effectively collaborate with stakeholders, including executives, customers, and ...

Job Description: · Quality Analyst primary responsibility is to conduct quality monitoring to identify and remediate opportunities, guided by Compliance and Quality standards. In addition, QA is also expected to conduct basic root cause analysis per incident, and track to documen ...

We are looking for an experienced · and highly driven Group Operations Manger to lead · and oversee multiple teams within our BPO operations.The ideal candidate has strong people management skills, · excellent client-handling experience, · a proven track record of driving perfo ...

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard · Gathers information, ...

This is an Open Role for Customer Service Representative (CSR) that provides HMO benefits and other perks. · ...

Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. · ...

Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. · ...