Mga Trabaho sa Hinduja Global Solutions sa Pilipinas

Manage day-to-day operations of the WFM team oversee intraday management of scheduling procedures analysis of real time workload requirements and call routing to manage performance to service level requirements responsible for maximizing efficiency and occupancy while meeting ser ...

Ensures that the team and staff meet account productivity standards monitors call center ACD data floor operations meet standards set periodic intervals shift Monitors performance metrics helps program manager ensure client service levels met exceeded Coordinates all parties conc ...

To serve as the Voice of the Brand for the Global Training Hub. This role shifts focus from delivering entry-level training to certifying and auditing the vendor trainers who deliver it. · Unified Delivery Standard: Ensure all Account Vendor sites deliver the curriculum with the ...

At least 2 yrs international blended (voice & chat) BPO experience. · ...

The Knowledge Management Supervisor is responsible for managing the proprietary platform Sharepoint. · ...

The job is a bilingual customer service representative position that requires fluency in Bahasa Indonesia and Malaysia or above average communication skills. · ...

The Associate Recruitment Manager is responsible for managing the day-to-day operations of the recruitment function. · Manage Daily Recruitment Operations: Supervise and coordinate all aspects of recruitment operations; including screening interviewing and onboarding. · Monitor r ...

BPO quality assurance supervisor position available. · ...

Duties include ensuring team productivity standards, monitoring call center data, and coordinating with operations management. · ...

The Real Time Analyst will monitor and manage call volume queues in real-time to meet daily Service Level targets and maintain intraday service consistency. The role requires strong analytical skills and proficiency in data interpretation. · Must have the passion for excellence, ...

We are looking for an HR Business Partner to provide administrative assistance to Human Resources Officers and Managers alike. · Preferably with a College Degree may it be on any course. · With at least 6 months ample knowledge in all facets of Human Resources. · ...

The Quality Assurance Lead is responsible for ensuring that the QA team meets the standards for monitoring customer contact points and designing reports to establish patterns and trends of quality issues. · ...

We are looking for an upbeat and motivated customer service representative to deliver outstanding customer service in a non-scripted environment. · ...

We're looking for Team Leaders to join our growing team.Preferably with social media; lead management / sales experience · College graduate of any course; Undergraduates are accepted but should be approved by BUH and should have at least 3+ years of experience in a call center in ...

The Social Media Team Leader will manage the day-to-day operations of the social media response team ensuring timely empathetic and brand-aligned customer interactions across all platforms. · ...

Lead client meetings and business reviews to meet strategic objectives and expand opportunities with clients through new hire capacity and retention. Drive cost control to meet Cost Per Hire goals, forecast new hires for WFM planning, and reduce Cost Per Hire. · ...

Talent Sourcing · Utilize online platforms to find candidates for Customer Service / Technical Support hiring · ...

The Recruitment Specialist ensures timely completion of required headcount and provides regular updates on recruitment progress. · ...

The Team Leader is responsible for ensuring that the team and staff meet the account's productivity standards. He/she monitors call center and agent on-line ACD data to ensure that floor operations meet the standards set. · ...

+ Maintain central repository for identical procedures across vendor sites · + Create hands-on simulations and decision trees for active learning · + Partner with QA to update training materials weekly based on top call drivers · + Execute 24-hour turnaround cycle for critical pr ...