Mga Trabaho sa Hinduja Global Solutions sa Pilipinas

Ensures that the team and staff meet account productivity standards monitors call center ACD data floor operations meet standards set periodic intervals shift Monitors performance metrics helps program manager ensure client service levels met exceeded Coordinates all parties conc ...

No BPO experience required. Competitive salary package and opportunities for growth available. · ...

To serve as the Voice of the Brand for the Global Training Hub. This role shifts focus from delivering entry-level training to certifying and auditing the vendor trainers who deliver it. · Unified Delivery Standard: Ensure all Account Vendor sites deliver the curriculum with the ...

+ Maintain central repository for identical procedures across vendor sites · + Create hands-on simulations and decision trees for active learning · + Partner with QA to update training materials weekly based on top call drivers · + Execute 24-hour turnaround cycle for critical pr ...

We are looking for an HR Business Partner to provide administrative assistance to Human Resources Officers and Managers alike. · Preferably with a College Degree may it be on any course. · With at least 6 months ample knowledge in all facets of Human Resources. · ...

Team leader responsible for supervising daily operations, providing guidance and coaching to agents, and fostering a positive team culture. · ...

The Associate Recruitment Manager is responsible for managing the day-to-day operations of the recruitment function. · Manage Daily Recruitment Operations: Supervise and coordinate all aspects of recruitment operations; including screening interviewing and onboarding. · Monitor r ...

Handles inbound calls, creates an exceptional experience for the customer by using professional customer service techniques, and retains existing customers through proactive customer service/consulting techniques. · ...

We're looking for Team Leaders to join our growing team.Preferably with social media; lead management / sales experience · College graduate of any course; Undergraduates are accepted but should be approved by BUH and should have at least 3+ years of experience in a call center in ...

Job Summary · The Corporate Travel Support Agent provides end-to-end travel support to business travelers across chat, phone, and email channels. This role manages bookings, changes, and disruptions while ensuring compliance with corporate travel policies and service level agreem ...

Manage day-to-day operations of the WFM team oversee intraday management of scheduling procedures analysis of real time workload requirements and call routing to manage performance to service level requirements responsible for maximizing efficiency and occupancy while meeting ser ...

The Business IT Officer will lead the delivery of complex IT initiatives and manage multiple concurrent workflows to meet or exceed IT service delivery KPIs and SLAs. · Lead end-to-end delivery of complex IT initiatives (ramp-ups, ramp-downs, transitions, site transfers, and new ...

We are seeking a Portuguese bilingual customer service representative to deliver outstanding customer service. · Responsible for delivering outstanding customer service · Handles inbound calls through proactive customer service and call control techniques · ...

Duties include ensuring team productivity standards, monitoring call center data, and coordinating with operations management. · ...

We are looking for an upbeat and motivated customer service representative to deliver outstanding customer service in a non-scripted environment. · ...

In this role, you'll oversee communicating with customers via social media platforms. · ...

The Team Leader is responsible for ensuring that the team and staff meet the account's productivity standards. He/she monitors call center and agent on-line ACD data to ensure that floor operations meet the standards set. · ...

The job is a bilingual customer service representative position that requires fluency in Bahasa Indonesia and Malaysia or above average communication skills. · ...

Accounting Staff · Job Description · Account Reconciliation: Reconcile daily, weekly, or monthly statements, credit card accounts, and general ledger accounts to ensure accurate balances. · Reconcile Credit Card to verify all funds have been collected from customers · Reconcile F ...

Quality Assurance Lead · Duties and Responsibilities: · Ensures that the QA team meets the standards for monitoring in an objective fashion on all customer contact points (web, voice, e-mail, chat, SMS) · Monitors each team member's KPI's, incorporating personal observations, and ...