Mga Trabaho sa IBEX Global sa Pilipinas

· Overview · Level 1 Customer Service Representative on site in Call center. · Responsibilities · Manage incoming calls from customers. · Assess customer's needs and guide the customer accordingly. · Use customer service and critical thinking skills to resolve the customers' iss ...

· Overview · The Client Services-Associate Director will serve as the primary point of contact for the Client and is responsible for the successful operation of all programs. · Responsibilities · The Associate Director of Client Services will be involved in the planning, develop ...

· Overview · The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to ...

· Overview · The Quality Analyst (PMP Reports) maintains standardized performance reports and dashboards, ensuring accuracy and integrity of data. · Responsibilities · - Regularly send standardized reporting templates and formats for various stakeholders. · - Ensure data accurac ...

· Overview · The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to ...

· Overview · - · Responsibilities · Responsible in processing bi-monthly payroll activities for all employees · Reviews employment data prior to processing a pay run and coordinates with Human Resources and other department's personnel corrections and adjustments as needed. · H ...

· Overview · The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practi ...

· Overview · As a Service Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. You will be responsible for monitoring real-time metrics, identifying trends, and providing immediate ...

· Overview · We are seeking an experienced Senior Server Administrator with strong expertise in Server Administration, Active Directory (AD), and on-premises Microsoft Exchange. The ideal candidate will have 5–10 years of experience managing enterprise server environments with a ...

· Overview · This position manages client and product specific related concerns and ensures that all Quality Updates are communicated to all stakeholders and that everyone is calibrated. The incumbent also conducts root-cause analysis on monitored calls within Results.   · Respo ...

· Overview · Ibex is seeking a recruitment coordinator to acquire new talent for our rapidly growing network. We need a team of highly specialized and talented professionals to keep pace with current growth and maintain relationships with our vast client database. Our recruiter ...

· Overview · Evaluate customer calls and match the right technician to every job. · Responsibilities · Evening coverage for customers and field technicians · Assist in data collecting and analysis · Meet daily revenue and sold-hour goals by prioritizing the most urgent and profi ...

· Overview · Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.  Liaise with other support teams (Internal/External) as require ...

We are looking for a Recruiting Coordinator to participate in the Compliance Process of applicants through an applicant tracking system. · ...

· Overview · Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specifi ...

· Overview · The Facilities Admin Assistant will over see the day to day monitoring, and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access and Fire Detection and Alarm Systems to ensure safety ...

· Overview · The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis.  The focus is to provide guidance on staffing levels needed by each program he supports ...

· Overview · The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to ...

· Overview · The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. · - Recommending establishment of new or modified reporting methods and procedures to improve report ...

· Overview · This job is based in Tagbilaran. · Responsibilities · Manage incoming calls from customers. · Assess customer's needs and guide the customer accordingly. · Use customer service and critical thinking skills to resolve the customers' issues and ease their concerns. · ...