Mga Trabaho sa IBEX Global sa Pilipinas

· Overview · Level 1 Customer Service Representative on site in Call center. · Responsibilities · Manage incoming calls from customers. · Assess customer's needs and guide the customer accordingly. · Use customer service and critical thinking skills to resolve the customers' iss ...

· Overview · The Client Services-Associate Director will serve as the primary point of contact for the Client and is responsible for the successful operation of all programs. · Responsibilities · The Associate Director of Client Services will be involved in the planning, develop ...

· Overview · The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to ...

· Overview · Provides actionable insights through data-driven quality monitoring, reporting, and collaboration with Business Intelligence to enhance call center performance, training, and agent resources · Responsibilities · Task · • Collaborate directly with the Business Intell ...

· Overview · The Quality Analyst (PMP Reports) maintains standardized performance reports and dashboards, ensuring accuracy and integrity of data. · Responsibilities · - Regularly send standardized reporting templates and formats for various stakeholders. · - Ensure data accurac ...

· Overview · The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to ...

· Overview · - · Responsibilities · Responsible in processing bi-monthly payroll activities for all employees · Reviews employment data prior to processing a pay run and coordinates with Human Resources and other department's personnel corrections and adjustments as needed. · H ...

· Overview · The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practi ...

· Overview · Designs and develops engaging, AI-assisted learning curricula and content that drive performance improvement, align with business goals, and ensure consistent, high-quality learner experiences across training programs. · Responsibilities · Tasks · Planning and Analy ...

· Overview · As a Service Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. You will be responsible for monitoring real-time metrics, identifying trends, and providing immediate ...

· Overview · We are seeking an experienced Senior Server Administrator with strong expertise in Server Administration, Active Directory (AD), and on-premises Microsoft Exchange. The ideal candidate will have 5–10 years of experience managing enterprise server environments with a ...

· Overview · This position manages client and product specific related concerns and ensures that all Quality Updates are communicated to all stakeholders and that everyone is calibrated. The incumbent also conducts root-cause analysis on monitored calls within Results.   · Respo ...

· Overview · Evaluate customer calls and match the right technician to every job. · Responsibilities · Evening coverage for customers and field technicians · Assist in data collecting and analysis · Meet daily revenue and sold-hour goals by prioritizing the most urgent and profi ...

· Overview · Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.  Liaise with other support teams (Internal/External) as require ...

We are looking for a Recruiting Coordinator to participate in the Compliance Process of applicants through an applicant tracking system. · ...

· Overview · The Facilities Admin Assistant will over see the day to day monitoring, and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access and Fire Detection and Alarm Systems to ensure safety ...

· Overview · The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to ...

· Overview · The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. · - Recommending establishment of new or modified reporting methods and procedures to improve report ...

· Overview · The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology. · Responsibilities · Monitoring of Calls – 15-30 calls per day · Daily/weekly/monthly reports and other communicati ...

· Overview · This job is based in Tagbilaran. · Responsibilities · Manage incoming calls from customers. · Assess customer's needs and guide the customer accordingly. · Use customer service and critical thinking skills to resolve the customers' issues and ease their concerns. · ...