Mga Trabaho sa Sagility sa Pilipinas

The Customer Service Manager is responsible for managing a Medical Contact Center Operations team in a virtual environment. Engage and motivate a large team with diverse skills, responsibilities, and geographic locations to deliver Customer Centered service through a time of sign ...

Business Excellence Job title: Asst Manager - Business Excellence Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member ...

+The Real Time Analyst monitors and optimizes real-time operations in a business environment by analyzing real-time data to make decisions. · + · +<br/+<ul style= ...

The Quality Analyst is responsible for monitoring customer contact points and reporting quality issues to management. They will also design and implement reports to establish patterns and trends of quality issues. · ...

This role is responsible for driving adherence to the quality policy and quality objectives. This support member ensures that operations adhere to the business unit's Service Quality Plan by performing the defined scope and duties in quality planning, quality assurance, quality c ...

This role involves creating data-driven strategies, staying current with industry developments, analyzing business operations, and recommending improvements. · Partner with Operations to deliver daily, weekly, and monthly reporting · Own end-to-end reporting and MIS delivery acro ...

The Customer Service Supervisor is responsible for engaging and motivating their team to make personal connections with customers. They support Service Advocates by ensuring they have the right tools and training. · ...

The PHRN Team Lead oversees customer service associates in ensuring productivity standards are met while maintaining client service levels. · Coordinate team members' shift schedules and leaves. · Note situations not covered in training updates and inform teams. · Determine work ...

Sagility combines industry-leading technology with decades of healthcare domain expertise to help clients draw closer to their members. The Operations Enablement Lead Trainer will support training classes to raise performance levels in a dynamic environment. · ...

The role of the incumbent is to monitor and optimize real-time operations in a business environment · Analysing real time data · Making decisions based on findings · ...

The role is to ensure the highest level of service for our customers by coaching and developing our Customer Service Representatives (CSRs) to consistently meet and exceed client goals. Also provide guidelines on policies & procedures to CSRs by coaching, tracking, and reporting ...

At Sagility Iloilo, we seek Nutritionist and Dietician professionals to join our team. · Job Overview · In this role, you will be connecting with patients/members via healthcare intake interviews, patient counseling sessions, and providing diet/exercise recommendations. · Earn up ...

Delivers training courses to agents using various methodologies such as face-to-face instruction and virtual training delivery. · Determines the appropriate learning methodologies for a training course in consultation with senior trainers. · Conducts call simulations as part of t ...

The role is to manage the overall business culture and operations of the site; including the development, guidance and direction of the Call Center and Support Staff. · ...

The Customer Service Manager is responsible for managing a Medical Contact Center Operations team in a virtual environment. · • Engage and motivate a large team with diverse skills, responsibilities, and geographic locations to deliver Customer Centered service through a time of ...

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. · ...

In this vital role, the Customer Service Supervisor is focused on engaging and motivating their team to make personal connections with customers. · Leads and supports the daily operations of a team of Advocates; either virtually or in an office. · ...

The Engagement Associate plays a key role in fostering a positive and productive work environment by supporting the development and execution of employee engagement initiatives. · Assist with onboarding new hires and ensuring they feel welcome and integrated into the company cult ...

The Quality Analyst will monitor customer contact points, design reports to establish patterns of quality issues and provide quantifiable data for all quality judgments. · ...

The purpose of this role is to monitor and evaluate customer interactions across multiple channels providing actionable insights to improve quality CSAT and operational performance. · Define and manages achievement of client performance objectives · Responsible for meeting client ...