Mga Trabaho sa Startek Philippines sa Pilipinas

The Director of Information Technology manages and directs the development, implementation, and coordination of policies, practices and programs covering all aspects of IT area specialization. · ...

Coaches a team of 10-20 Engagement Specialists.Coaches and develops team in all areas of performance including, but not limited to quality, quantity, productivity, and attendance. Monitors individual calls and provides feedback regarding quality and call handle time. · ...

Assists workforce management team in the call center in examining call center trends. · ...

Manages and directs the development, implementation, and coordination of policies practices and programs covering all aspects of IT area specialization. · ...

· Presents monthly achievement levels and goals to assigned team · ...

Manages and directs the development implementation and coordination of policies practices and programs covering all aspects of IT area specialization. · ...

Manages group of Operations Managers. Coaches and develops teams in all areas of performance including quality quantity productivity and leadership. · ...

Coaches a team of 10-20 Engagement Specialists. · ...

Assists workforce management team in the call center. · Maintains schedule data in electronic workforce management software. · Manage and track attendance line or related voice mail within the specified timeframe and document in eWFM tool for accurate daily reporting. · ...

Supervises and directs the work of training personnel. · Develops, implements and evaluates quality programs and training modules, lesson plans and training outlines. · Researches issues and communicates findings to alleviate problems, inconsistencies, and improve overall custome ...

Coaches a team of 10-20 Engagement Specialists. · Monitors individual calls and provides feedback regarding quality and call handle time. · ...