Mga Trabaho sa Startek Philippines sa Pilipinas

· Presents monthly achievement levels and goals to assigned team · ...

Coaches a team of 10-20 Engagement Specialists.Coaches and develops team in all areas of performance including, but not limited to quality, quantity, productivity, and attendance. Monitors individual calls and provides feedback regarding quality and call handle time. · ...

Coaches a team of 10-20 Engagement Specialists. · ...

Job Description · Coaches a team of 10-20 Engagement Specialists.Coaches and develops team in all areas of performance including, but not limited to quality, quantity, productivity, and attendance. Monitors individual calls and provides feedback regarding quality and call handle ...

Manages and directs the development implementation and coordination of policies practices and programs covering all aspects of IT area specialization. · ...

Coaches a team of 10-20 Engagement Specialists. · Monitors individual calls and provides feedback regarding quality and call handle time. · ...

Assists workforce management team in the call center in examining call center trends. · ...

Supervises and directs the work of training personnel. · Develops, implements and evaluates quality programs and training modules, lesson plans and training outlines. · Researches issues and communicates findings to alleviate problems, inconsistencies, and improve overall custome ...

Job Description · Works with Operations Director and Director, Account Management to implement, and actively participate in Weekly Business Reviews. Works with Operations and Account Management Directors to determine KPI priorities. · Key Responsibilities: · Builds progress plans ...

Assists workforce management team in the call center. · Maintains schedule data in electronic workforce management software. · Manage and track attendance line or related voice mail within the specified timeframe and document in eWFM tool for accurate daily reporting. · ...

Manages group of Operations Managers. Coaches and develops teams in all areas of performance including quality quantity productivity and leadership. · ...