Mga Trabaho sa TELUS Digital Philippines sa Pilipinas

The Business Intelligence Specialist currently serves under the direction of a Business Intelligence Lead. They are the data specialists who contribute to organizational improvement by gathering and analyzing data, preparing reports, · and introducing process improvements through ...

Covers negotiation of offers proactive outbound dialing of targeted campaigns customer account support and/or customer service management with a key focus on creating client value and loyalty. · ...

The Senior Operations Manager is responsible for the profitability and management of call center operations activities. Provides strategic direction and guidance to the managed account/s. Ensures the achievement of KPI's and metrics through proactive management of the operations ...

The Senior Trainer prepares customer service representatives to perform their job effectively. Duties & Responsibilities: · Creates lesson plans for training delivery; · Reviews, evaluates and modifies the training curriculum (all modifications must be approved by the client); · ...

+Job summary · The Customer Experience Manager is responsible for designing training programs for CSR. The manager coordinates training delivery and ensures high customer experience. · +ResponsibilitiesCoordinate Training DeliverySchedules training rooms and trainersProvides supe ...

As an Operations Trainer-Senior you play a key role in equipping agents with the knowledge and skills they need to succeed. · ...

The Customer Experience Manager is responsible for the design, development, and delivery of strategic and tactical leadership, management and professional development training programs for CSR. Coordinate Training Delivery: Identifies areas of opportunity within the account and a ...

The Operations Sr Manager ensures profitability of large or multiple LOB's / Client/s / Program/s / Account/s by ensuring the attainment of client-specific KPI's and targets; Maintains company-set ratios on staffing to ensure smooth operations of the program/s. · Accomplishes all ...

Team members will be responsible for identifying and labeling various types of identifiable information across different media formats such as pictures videos audio and prompts. · ...

We seek a highly skilled Senior Java Developer with 7–10 years of experience to join our team. · ...

Manages the day-to-day operations of the Learning Services Team by setting weekly goals and specific tasks. · ...

Application support engineer responsible for monitoring job executions, troubleshooting and resolving issues, managing data, performing operational support and collaborating with technical and business teams. · ...

Monitor real time metrics to ensure proper staffing levels and compliance with service level agreements Provide real time performance reports to Operations leaders in the established cadence Proactively communicate intraday challenges impacting service level agreements to Operati ...

As WFM Project Manager you plan organize and execute Workforce Management projects to implement new processes and tools ensuring they are completed on time within scope and budget. · ...

+ Analyze historical data, call volume patterns, · and other relevant metrics to forecast future capacity needs · + Validate client forecasts and requirements · + Forecast full time equivalents (FTE) to meet targets based on analysis of front office and back office volume project ...

Answers incoming calls in a courteous and professional manner; follows scheduling protocols. · Places calls to referring physicians for patients expressing difficulty with scheduling. · Maintains good rapport with referring physicians, secretaries and clinical site staff..Schedul ...

As an WFM Business Partner you align workforce management strategies with overall business objectives. · ...

+Job summary · Supports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. · +QualificationsPromotion or change in job scope: Passing scorecard defined as Objectives + TELUS Values Should have an average 6 months scoreca ...

Monitor real time metrics to ensure proper staffing levels and compliance with service level agreements Provide real-time performance reports to Operations leaders in established cadence Proactively communicate intraday challenges impacting service level agreements to Operation l ...

SaaS Implementation Specialist you provide support to new platform implementations or enhancements by performing basic configuration tasks and troubleshooting SaaS platforms. · ...