Mga Trabaho sa TELUS Digital Philippines sa Pilipinas

Monitor real time metrics to ensure proper staffing levels and compliance with service level agreements Provide real time performance reports to Operations leaders in the established cadence Proactively communicate intraday challenges impacting service level agreements to Operati ...

The Senior Operations Manager is responsible for the profitability and management of call center operations activities. Provides strategic direction and guidance to the managed account/s. Ensures the achievement of KPI's and metrics through proactive management of the operations ...

WE ARE HIRING, ASAP STARTER · Open to fresh graduate · START DATE: · March · SCHEDULE · : Morning Shift · WORK SET-UP: · Hybrid · CONTRACT: · 1 year · PACKAGE: · Base Pay + Allowances + Monthly Bonus · Private Households: · Kitchens, living rooms, and bedrooms (approx. 60% of vo ...

Position Overview · We are seeking a passionate and experienced Global Senior Manager to join our QA Managed Services team. The ideal candidate will have a strong background in QA, Operations, or a related field, with the ability to drive organizational change and manage cross-fu ...

Work Setup: Fully Onsite for 6 months | Fully remote after 6 months · Office location: Araneta Cubao Quezon City · Work Arrangement: Permanent, full-time · Work Schedule: Fixed night shift schedule · The Payment Experience team is primarily responsible for the processing of custo ...

The Business Intelligence Specialist currently serves under the direction of a Business Intelligence Lead. They are the data specialists who contribute to organizational improvement by gathering and analyzing data, preparing reports, · and introducing process improvements through ...

Function: Sourcing · Executes planned sourcing activities including call-outs to ensure target applicant footfall and hires are achieved on time. Represents the company in all kinds of external and internal recruitment/sourcing events sanctioned by TELUS International Philippines ...

Functional Responsibilities: · Works closely with the Director of Learning Services at the site level, partnering with Operations, Talent Acquisition, and Workforce teams to align training strategies and establish a consistent delivery rhythm that produces high-quality agent prof ...

Supports customers via chat and/or phone, email. · Represents and protects the JUUL brand, ensuring each customer connection is professional and accurate. · Takes team leads direction on areas of improvement and drives to meet team success goals. · Provide excellent customer s ...

Job Description · The Learning Services Team Leader oversees a team of Learning Services Specialists to ensure tasks are carried out effectively and efficiently. · Manages day-to-day operations by setting weekly goals and monitoring performance against established objectives. · A ...

The CyberSecurity Engineer will Implement, configure, and manage the XSOAR platform to optimize incident response workflows and automation, while developing and maintain playbooks, scripts, and integrations within XSOAR to streamline security operations. · This role will support ...

Position Summary · The Customer Payments team is primarily responsible for the processing of customer's payments, resolving customer payment inquiries, front end payment processing through SAP and various other billing systems, managing Pre-Authorized Payments as well as the reco ...

Functional Responsibilities: · Accomplishes all of the roles and responsibilities of an Operations Manager, such as but not limited to: ensures profitability of a very large or multiple LOB's / Client/s / Program/s / Account/s by ensuring the attainment of client-specific KPI's a ...

Sr Systems Analyst responsible for mainframe hardware team management including installation support secure resilient services process improvement change management leadership coaching goal achievement. · ...

Answers incoming calls in a courteous and professional manner; follows scheduling protocols. · Places calls to referring physicians for patients expressing difficulty with scheduling. · Maintains good rapport with referring physicians, secretaries and clinical site staff..Schedul ...

+Supports Customer Experience Analysts and ensures tasks/responsibilities are carried-out effectively and efficiently. · Designs and implements career development plans for each Analyst to ensure maximum operational/client/personal effectiveness. · ...

We are recruiting a Team Lead to join our Quality team. The role involves managing and supporting a team of direct reports and requires an adaptable and highly motivated approach. · ...

Job Description · The Business Intelligence Specialist currently serves under the direction of a Business Intelligence Lead. They are the data specialists who contribute to organizational improvement by gathering and analyzing data, preparing reports, and introducing process impr ...

Sr. · Systems Analyst · • Provide primary and backup support for mainframe hardware gears · • Research hardware feature and new functionality · • Keep microcode level updated on each machines · Schedule deployment and validation with our clients through standard change control pr ...

The job involves taking inbound and outbound calls to answer inquiries on fitness gadgets and providing customers with order status. · ...