Mga Trabaho sa Valor Global, Inc. sa Pilipinas

Responsibilities · Provide high-quality customer service to customer, and ensure smooth flow of inquiries and complaints via call, email or chat · Ensure all responses to customers and clients are given with sincerity and compassion · Ensure that all customers inquiries are right ...

Monitor real-time performance to hit KPIs like CSAT (Customer Satisfaction), AHT (Average Handle Time), and SLA (Service Level Agreements). Conduct one-on-one sessions to review agent performance, provide feedback, and create improvement plans. Generate daily, weekly, and monthly ...

Qualifications: · At least 3 years of experience as an Operations Manager · At least 2 years of experience on the Technical account · Ability and patience to handle difficult customers. · Knowledge of outlier management and coaching techniques. · Proven experience and knowledge a ...

We are looking for a dynamic L&D Facilitator who does more than just deliver content—you will be a hybrid expert capable of both designing high-impact curricula and leading engaging training sessions. · ...

Greet and direct guests, clients, and job applicants with a professional and welcoming demeanor. Manage security badges and visitor logs to ensure only authorized personnel enter the production floor. Assist HR and Operations with scheduling, document filing, and coordinating mee ...

We are looking for experienced BPO professionals to join a brand-new, Pioneer Healthcare team. As part of a pioneer account, you will be among the first group of agents to establish the foundation for this campaign, offering unique opportunities for growth and process improvement ...

As an Instructional & Curriculum Developer you will be the creative architect behind our learning ecosystem. · ...

We are looking for a Quality Analyst to conduct regular audits of phone calls, emails or chats and ensure all interactions adhere to healthcare regulations and internal security protocols. · ...

Key Responsibilities · Provide Tier 1 and Tier 2 support for hardware (desktops, headsets, thin clients) and software (MS Office 365, CRM tools, VPN). · Log, track, and resolve tickets via the ITSM tool (e.g., ServiceNow or Jira) while meeting strict resolution deadlines. · Manag ...

Responsibilities: · Troubleshooting and Problem Solving: Identifying, diagnosing, and resolving technical issues with hardware, software, or network systems · Customer Communication: Answering inquiries, providing clear and concise instructions, and guiding customers through trou ...

Responsibilities: · Serves customers by upselling different products and meeting customer needs · Answers all customer queries and use necessary sales methods and techniques to increase the $ value of orders · Maintains good communication and working relationships with customers ...

+ Manage end-to-end delivery of healthcare services. · + Mentor Team Leaders and Operations Managers. · ...

Payroll specialist with 1-2 years of experience in US payroll processing required. · ...

Foster a positive work environment to keep employee turnover low and motivation high. · Metric Management: Monitor real-time performance to hit KPIs like CSAT (Customer Satisfaction), AHT (Average Handle Time), and SLA (Service Level Agreements). · Culture & Retention: Foster a p ...

This Reports Analyst role involves extracting data from various sources creating daily reports for stakeholders identifying trends in data and developing automated reporting templates. · ...

Monitor and drive Key Performance Indicators (KPIs) such as Turnaround Time (TAT), Accuracy, and Quality Scores. · ...