Front Office Supervisor - Pasay - SMDC

    SMDC
    SMDC Pasay

    3 araw ang nakalipas

    ₱300,000 - ₱540,000 (PHP) bawat taon * Real Estate
    Paglalarawan

    DUTIES AND RESPONSIBILITIES

    1. Review and endorse created tickets with complete/required attachments to the processing unit.
    2. Handle escalated concern from CS Assistants.
    3. Coordinate with other concerned units in resolving clients concerns
    4. Coordinate with appropriate resource for resolution of urgent concerns and escalate critical issues to the Manager or CSDH
    5. Monitor CS Assistants daily transactions (assisted Sales Support/MA vs created tickets)
    6. Conduct performance evaluation of CS Assistants.
    7. Be abreast with all organization's products, service, procedures and guidelines
    8. Ensure 100% accuracy of all encoded information in the system, as authorized
    9. Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients
    10. Participate effectively in team meetings
    11. Keep herself sound, dress and act as professional, at all times
    12. Perform other duties and functions as may be required by the CCC Manager or CSDH

    JOB QUALIFICATIONS AND SKILLS REQUIRED

    1. Preferably with background in real estate; At least 3 years' experience in customer service
    2. Credibility - Demonstrates honesty, trustworthiness and commitment in all forms of transaction, with sound moral and strong ethical principles at work
    3. Communication - Above average oral and written communication skills; ability to use positive language to steer a conversation toward a positive outcome; exudes confidence when interacting with clients
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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