CSR (Technical Support and IT Services) - Philippines
1 buwan ang nakalipas
Job summary
The Customer Service Representative (CSR) for Technical Support and IT Services is responsible for providing first-level technical assistance to customers and end-users.This role involves troubleshooting hardware, software, network, and system-related issues while delivering excellent customer service and timely resolutions.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via phone,email,chata or ticketing systems.
- Diagnoseand troubleshoot basic to intermediate hardware/software/network issues.
- Provide step-by-step guidance to users in resolving technical problems
- Escalate complexor unresolvedissues tohigheleveltechnicalteamswhennecessary
- /ul>,
Paglalarawan ng trabaho
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