Salesforce Administrator - Philippines - ProSource

    ProSource
    ProSource Philippines

    1 araw ang nakalipas

    ₱600,000 - ₱1,400,000 (PHP) bawat taon *
    Paglalarawan

    About ProSource

    At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our clients and employees thrive in a collaborative, high-performing environment.

    Role Overview:

    The Salesforce Administrator is responsible for managing user access, system performance, data integrity, and platform enhancements to ensure a secure, scalable, and high-performing Salesforce environment. This role oversees user access controls and SOX compliance, supports system upgrades and integrations, and provides end user support and documentation. Acting as a subject matter expert on Salesforce data and architecture, the administrator collaborates with cross functional teams to drive process improvements, optimize configurations, and implement automation and AI driven solutions that enhance business efficiency and adoption.

    Key Responsibilities:

    User Access Management:

    • Manage user roles, profiles, permissions, and security settings
    • Manage user licenses
    • Perform User Access Review and enforce Change Management Controls in compliance with SOX audit

    System Maintenance & Upgrade:

    • Monitor system performance and proactively address issues
    • Stay current with Salesforce releases and AI advancements. Perform gap and impact analysis
    • Coordinate, document and perform system upgrades, patches, enhancements, and rollback plan

    User Support:

    • Provide prompt support to end-users, troubleshooting issues
    • Create user documentation to enhance processes and user adoption

    Data Management:

    • Implement and manage data backup and recovery procedures (OwnArchive, Ownbackup)
    • Act as the subject matter expert on the data in Salesforce and support crossfunctional teams on data dependencies between systems (NetSuite, Docusign, Okta, Ecomm Website, Snowflake, Domo, etc.)
    • Perform regular data audits to ensure data accuracy and integrity
    • Interface with key developer vendors to maintain integration architecture (e.g. Workato, Docusign)
    • Import, update, and export data as needed

    Configuration and Customization:

    • Manage configurations and customizations of objects, workflows, rules
    • Ensure migrations from dev to test to prod instances
    • Develop and maintain custom reports and dashboards to support the business

    Process Improvement:

    • Work closely with cross-functional teams to understand their needs and provide effective Salesforce solutions
    • Automate business processes using tools like Flows, etc.
    • Provide architecture recommendations & implement best-practices for optimization and adoption

    AI:

    • Leverage AI to enhance internal business processes
    • Collaborate with stakeholders to define AI requirements and implement AI driven solutions

    Qualifications:

    • 5+ years of hands-on Salesforce admin experience
    • Experience provisioning user access in Salesforce, including Sales Cloud, Service Cloud, and Digital Engagement
    • - Can read, troubleshoot, and build Salesforce Flows
    • - Experience creating reports, dashboards, and list views
    • - Experience writing SOQL queries and Data Loader
    • - Integration Experience with DocuSign, HelloSign, or SignNow"

    Schedule:

    • Monday to Friday, 11pm to 8am PHT

    What's in it for you?

    • Highly competitive salary
    • HMO coverage for you on Day 1 and 2 dependents upon regularization
    • Enjoy a fully remote setup with all the tools you need
    • Full-time role with excellent perks and benefits

    Ready to take the next step? Apply now and be part of our team

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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