ccr - Pasay, Pilipinas - SMOOTHMOVES INC.

Paglalarawan

Tasks to include in a

Customer Service Job Description:
Interact with customers to solve issues and questions about our products, services, and policiesMaintain a positive and friendly tone with customers at all timesEstablish new customer accounts and record account information, like phone numbers or addresses, on your digital platformListen to customer complaints and try to identify the cause of their problem to your best abilityAssist customers on placement of orders, refunds, or exchangesEnsure customer satisfaction and maintain professional customer supportAddress customer inquiries and concerns promptly and accuratelyCustomer Service Representative Qualifications to look for:High school diploma and general education required, Bachelor's degree preferredWith experience in HMO settingsStrong soft skills and communication skillsCan demonstrate empathy, listening skills, and speaking skillsBasic understanding of office and computer systems/softwareCan succeed in a fast-paced work environment without being distracted during a customer interactionWillingness to become familiar with the products and services of the companyCan work efficiently and manage time accordinglyMust have excellent organizational and multitasking skillsResponsibilities:

• Communicate with clients to address concerns and address inquiries regarding our policies, services, and goods.
• Always be kind and upbeat when interacting with clients.
• Create new client accounts and save account data on your digital platform, such as phone numbers and addresses.
• Pay attention to client complaints and do your best to determine the root of the issue.
• Support clients with order placing, returns, and exchanges
• Guarantee client contentment and uphold expert customer assistance
• Promptly and properly respond to questions and issues from customers Requirements:
• General education and a high school diploma are necessary; a bachelor's degree is desirable.
• Having prior HMO establishing experience
• Excellent communication and soft skills
• Is able to show empathy and listening
• Willing to assign in Makati and Pasay City